Solved using MakeCall is getting 403 Auth Failed error

[jamesdesouza]

Hello Everyone,



There's no problem when I try to call external number from my extension via softphone.

If call initiated from MakeCall, it's not established and 403 Auth Failed log generated.



Example scenarios for calling from Ext.5550 to external number 02322222222 is below:



1. SCENARIO: SUCCESS

06/02/2019 12:50:08 AM - Currently active calls [none]
06/02/2019 12:50:07 AM - Leg L:40.1[Extn:5550] is terminated: Cause: BYE from PBX
06/02/2019 12:50:07 AM - Leg L:40.2[Line:10000>>02322222222] is terminated: Cause: 486 Busy Here/INVITE from 91.91.91.91:5060
06/02/2019 12:50:07 AM - [CM503020]: Call(C:40): Normal call termination. Call originator: Extn:5550. Reason: Busy
06/02/2019 12:50:07 AM - L:40.1[Extn:5550] failed to reach Line:10000>>02322222222, reason Busy
06/02/2019 12:50:07 AM - Call to T:Line:10000>>02322222222@[Dev:sip:[email protected]:5060] from L:40.1[Extn:5550] failed, cause: Cause: 486 Busy Here/INVITE from 91.91.91.91:5060
06/02/2019 12:50:07 AM - [CM503003]: Call(C:40): Call to <sip:[email protected]:5060> has failed; Cause: 486 Busy Here/INVITE from 91.91.91.91:5060
06/02/2019 12:50:00 AM - [CM503025]: Call(C:40): Calling T:Line:10000>>02322222222@[Dev:sip:[email protected]:5060] for L:40.1[Extn:5550]
06/02/2019 12:50:00 AM - [CM503027]: Call(C:40): From: Extn:5550 ("Emrah Bıçak" <sip:[email protected]:5060>) to T:Line:10000>>02322222222@[Dev:sip:[email protected]:5060]
06/02/2019 12:50:00 AM - [CM503004]: Call(C:40): Route 1: from L:40.1[Extn:5550] to T:Line:10000>>02322222222@[Dev:sip:[email protected]:5060]
06/02/2019 12:50:00 AM - Line limit check: Current # of calls for line Lc:10000(@Generic VoIP Provider[<sip:[email protected]:5060>]) is 0; limit is 10
06/02/2019 12:50:00 AM - Call(C:40): Call from Extn:5550 to 02322222222 matches outbound rule '08500000000'
06/02/2019 12:50:00 AM - [Flow] Call(C:40): has built target endpoint: Out#:>>Rule{08500000000}>>02322222222 for call from L:40.1[Extn:5550]
06/02/2019 12:50:00 AM - [Flow] Target endpoint for 02322222222 is Out#:>>Rule{08500000000}>>02322222222
06/02/2019 12:50:00 AM - [CM503010]: Call(C:40): Making route(s) from Extn:5550 to <sip:[email protected]:5060>
06/02/2019 12:50:00 AM - [CM505001]: Endpoint Extn:5550: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for Android 16.0.0.35] PBX contact: [sip:[email protected]:5060]
06/02/2019 12:50:00 AM - [CM500002]: Call(C:40): Info on incoming INVITE from Extn:5550:
Invite-IN Recv Req INVITE from 127.0.0.1:5080 tid=Pj753641d4-a2ee-4cd6-a462-7c192650e19b Call-ID=e7d54408-ea85-43ad-8034-687c055428ec:
INVITE sip:[email protected]:5060;transport=UDP;tag3cx=57099766-c755-4332-ba8a-f007b1b40c20 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:5080;branch=z9hG4bK-524287-2---Pj753641d4-a2ee-4cd6-a462-7c192650e19b;rport=5080
Via: SIP/2.0/UDP [::ffff:5.24.223.196]:33628;branch=z9hG4bK-524287-1---tunneltid;rport;tnlid=clnt.0-f260a96f-a4ef-4ceb-ab7f-6eb0f8b4184a
Via: SIP/2.0/TCP 127.0.0.1:50195;rport;branch=z9hG4bKPj753641d4-a2ee-4cd6-a462-7c192650e19b;alias
Max-Forwards: 69
Record-Route: <sip:[email protected]:5080;user=proxy;uri=clnt.0-f260a96f-a4ef-4ceb-ab7f-6eb0f8b4184a>
Contact: "Emrah Bıçak" <sip:[email protected]:5060;inst="32e23fd4";rinstance=0-f260a96f-a4ef-4ceb-ab7f-6eb0f8b4184a>
To: <sip:[email protected];tag3cx=57099766-c755-4332-ba8a-f007b1b40c20>
From: "Emrah Bıçak"<sip:[email protected]>;tag=6a44036f-354c-4793-b91e-fdf2ba82dcc6
Call-ID: e7d54408-ea85-43ad-8034-687c055428ec
CSeq: 26983 INVITE
Session-Expires: 1800
Min-SE: 90
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Content-Type: application/sdp
Proxy-Authorization: Digest username="oD1yIcENS1",realm="3CXPhoneSystem",nonce="414d53595cf2f30720:e75824baf9857597b685c4baa6997e32",uri="sip:[email protected];transport=tcp;tag3cx=57099766-c755-4332-ba8a-f007b1b40c20",response="97ef55067dc641e4eea73cc2edc33f6e",algorithm=MD5
Supported: replaces, 100rel, timer, norefersub
User-Agent: 3CXPhone for Android 16.0.0.35
Content-Length: 363

v=0
o=- 3768414599 3768414599 IN IP4 10.159.159.99
s=pjmedia
c=IN IP4 127.0.0.1
b=AS:84
t=0 0
a=X-nat:0
m=audio 14190 RTP/AVP 3 18 0 8 9 96
c=IN IP4 127.0.0.1
b=TIAS:64000
b=AS:84
a=sendrecv
a=rtpmap:3 GSM/8000
a=rtpmap:18 G729/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:96 telephone-event/8000
a=fmtp:96 0-15
06/02/2019 12:50:00 AM - [CM503001]: Call(C:40): Incoming call from Extn:5550 to <sip:[email protected]:5060>

2. SCENARIO: FAILED

06/02/2019 12:50:38 AM - Currently active calls [none]
06/02/2019 12:50:30 AM - Leg L:41.1[Ivr:MakeCall] is terminated: Cause: BYE from PBX
06/02/2019 12:50:30 AM - Leg L:41.2[Line:10000>>02322222222] is terminated: Cause: 403 Auth Failed (1)/INVITE from 91.91.91.91:5060
06/02/2019 12:50:30 AM - [CM503020]: Call(C:41): Normal call termination. Call originator: Ivr:MakeCall. Reason: Not available
06/02/2019 12:50:30 AM - Call to T:Line:10000>>02322222222@[Dev:sip:[email protected]:5060] from L:41.1[Ivr:MakeCall] failed, cause: Cause: 403 Auth Failed (1)/INVITE from 91.91.91.91:5060
06/02/2019 12:50:30 AM - [CM503003]: Call(C:41): Call to <sip:[email protected]:5060> has failed; Cause: 403 Auth Failed (1)/INVITE from 91.91.91.91:5060
06/02/2019 12:50:30 AM - [CM503025]: Call(C:41): Calling T:Line:10000>>02322222222@[Dev:sip:[email protected]:5060] for L:41.1[Ivr:MakeCall]
06/02/2019 12:50:30 AM - [CM503027]: Call(C:41): From: Ivr:MakeCall ("MakeCall" <sip:[email protected]:5060>) to T:Line:10000>>02322222222@[Dev:sip:[email protected]:5060]
06/02/2019 12:50:30 AM - [CM503004]: Call(C:41): Route 1: from L:41.1[Ivr:MakeCall] to T:Line:10000>>02322222222@[Dev:sip:[email protected]:5060]
06/02/2019 12:50:30 AM - Line limit check: Current # of calls for line Lc:10000(@Generic VoIP Provider[<sip:[email protected]:5060>]) is 0; limit is 10
06/02/2019 12:50:30 AM - Call(C:41): Call from Ivr:MakeCall to 02322222222 matches outbound rule '08500000000'
06/02/2019 12:50:30 AM - [Flow] Call(C:41): has built target endpoint: Out#:>>Rule{08500000000}>>02322222222 for call from L:41.1[Ivr:MakeCall]
06/02/2019 12:50:30 AM - [Flow] Target endpoint for 02322222222 is Out#:>>Rule{08500000000}>>02322222222
06/02/2019 12:50:30 AM - [CM503010]: Call(C:41): Making route(s) from Ivr:MakeCall to <sip:[email protected]:5060>
06/02/2019 12:50:30 AM - [CM505001]: Endpoint Ivr:MakeCall: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX MakeCall helper] PBX contact: [sip:[email protected]:5060]
06/02/2019 12:50:30 AM - [CM500002]: Call(C:41): Info on incoming INVITE from Ivr:MakeCall:
Invite-IN Recv Req INVITE from 127.0.0.1:5483 tid=8b22367146c94754 Call-ID=n2_Aiopq6W5-9sXnTnig5A..:
INVITE sip:[email protected]:5060;nofwd=1 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:5483;branch=z9hG4bK-524287-1---8b22367146c94754;rport=5483
Max-Forwards: 70
Contact: <sip:[email protected]:5483;rinstance=2ed30b5d17ecc84b>
To: <sip:[email protected]:5060;nofwd=1>
From: "MakeCall"<sip:[email protected]:5060>;tag=b525b951
Call-ID: n2_Aiopq6W5-9sXnTnig5A..
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Proxy-Authorization: Digest username="MakeCall",realm="3CXPhoneSystem",nonce="414d53595cf2f32558:1a097453b988d1d5795dde2ad5926199",uri="sip:[email protected]:5060;nofwd=1",response="d187b2630e7918210b8f5e6ce67781bd",algorithm=MD5
Supported: replaces
User-Agent: 3CX MakeCall helper
Content-Length: 586

v=0
o=3cxVCE 1197008594 1066762867 IN IP4 127.0.0.1
s=3cxVCE Audio Call
c=IN IP4 127.0.0.1
t=0 0
m=audio 12090 RTP/AVP 0 8 3 18 9 111 110 112 97 13 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:9 G722/8000
a=rtpmap:111 iLBC/8000
a=fmtp:111 mode=30
a=rtpmap:110 iLBC/8000
a=fmtp:110 mode=20
a=rtpmap:112 opus/48000/2
a=fmtp:112 maxplaybackrate=16000;sprop-maxcapturerate=16000
a=rtpmap:97 SPEEX/8000
a=rtpmap:13 CN/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=sendrecv
06/02/2019 12:50:30 AM - [CM503001]: Call(C:41): Incoming call from Ivr:MakeCall to <sip:[email protected]:5060>

 

[jamesdesouza]

Found the solution: need to send caller number instead of MakeCall
SIP Trunks > The Provider > Outbound Parameters > From: User Part > "Line Number" external number of line