v.18.4 CRM record open event modification

[A Valenti]

Hello, I noticed that, following the upgrade to version 18.4 and the update of the desktop app to version 18.9.933, the way in which the desktop App opens the CRM tabs has been changed from "on ring" to "on answer ". Is it possible to change the settings so that you can choose to have the CRM tabs open during the ring?

 

[Evolute IT]

the desktop App opens the CRM tabs has been changed from "on ring" to "on answer "

Yes, it has been removed but that's a good thing.

Is it possible to change the settings so that you can choose to have the CRM tabs open during the ring?

You're the first one I ever seen ask this lol

 

[A Valenti]

Yes, it has been removed but that's a good thing.


You're the first one I ever seen ask this lol

I also think it is a good change because it avoids interruptions and, in case of queues, the tab opens only once instead of one tab per cycle. However some customers use the smartphone for the answer and would appreciate the automatic opening of the card on the PC and I see no other possible way than to change it to "on ring". Other customers, on the other hand, prefer to see the CRM tab for information before replying. The ideal would be to leave the user the possibility to choose the event. Among other things, it is a possibility that was already allowed years ago with the first additions.

 

[galega]

I agree with @A Valenti.

Customers are complaining to us because they were used to other way, It would be nice if it could be added as an option to be able to choose.

 

[Evolute IT]

@edossantos

 

[smurf]

Customers are complaining to us because they were used to other way, It would be nice if it could be added as an option to be able to choose.

It would be useful to have it as an option too, because some people have the desktop app and a dedicated phone on the desk. If you use the dedicated phone instead of the app, you won't get any information through the CRM call.
I prefer my dedicated phone, because my headphones are not that comfortable in combination with glasses...