- Joined
- Dec 9, 2015
- Messages
- 13
- Reaction score
- 11
In the Q-Manager and Manager views in the new presence manager is it possible to sort the agents by their order in the queue?
For example we use a prioritized hunt method for our queue and it would be helpful if the order of the agents in the presence manager reflected the agents order in the queue.
The only options I see that are available for sorting are by extension number, first name, last name.
For example we use a prioritized hunt method for our queue and it would be helpful if the order of the agents in the presence manager reflected the agents order in the queue.
The only options I see that are available for sorting are by extension number, first name, last name.