V14 SP2 SoftPhone Client

[nickjhunt]

Since the upgrade to SP2 the client no longer shows statuses. The expanded status screen does show the red/orange/green status lights but does not show the extended info where our users out information regarding what jobs they are working on. Is there a setting I am missing or has this been removed?

 

[positron]

Custom status info is now displayed as mouse hover text when pointing to the extension in the presence view.

 

[nickjhunt]

Yeah, issue is our receptionists used to just look and see who was assigned to each client via their customised status. now they cannot as they would have to hover over each one. Love the rest of the upgrade, just this one niggle for me.

 

[aberry]

This is causing problems for our receptionists as well. They are now no longer using the 3cx presence, and have reverted to using the Outlook calendar. Why were these view options completely removed? Can we have this option added back in?