V14SP2 - ODBC Search

[Futureweb]

Hi,

may I ask why 3CX is doing the ODBC Query only after Phone Pick-Up?
Wouldn't it make sense to do the ODBC Query as soon the Call reaches 3CX?
As the ODBC Query typically only takes about 0,00x Seconds - it wouldn't add any noticeable delay to the Call ...

Thx
Andreas Schnederle-Wagner

 

[NickD_3CX]

I think there was discussion about this when the feature came out. What was said back then was, that yes, in most of the setups the DB is somewhere local with a moderate amount of entries so indeed, it only takes 0.000x seconds.

But what happens if someone add a DB that has all the enormous amount of entries and is not local? I can't exactly remember the details, but there is no reliable way to ensure that a response will come and not knowing how long it will take would cause problems to other aspects of the software,

For that reason it was decided to work this way.

 

[Futureweb]

alright - this makes sense to me ...
Altough one could have worked with (configureable?) Timeout ... if response from ODBC comes within 0,00x Seconds - use it - otherwise finish the Call without Information from ODBC and do it like it is working right now ...

Andreas