V15.5, Update 4 BETA: Voicemail to text transcription, queue ringtones and more…

[nb]

Update 4 is hot out the oven. We’ve added some new features to this update which will further improve productivity for both administrators and users. We also made approximately 60 fixes to 3CX, a detailed list can be found...

Continue reading the Original Blog Post.

 

[tratz]

We have multiple page groups. Looking at the video can the phones be in multiple page groups? We normally have one building wide and some that are department specific. Will there be a way to add in multiple mulitpage groups as most supported phones can handle at least 4 or 5. Also is the technical reason why the multicast is disabled for SBC is that the SBC uses multicast for PNP of the phones and that they interfere?

--Tracy

 

[plochu]

Voicemail Transcription is great feature but I'm slightly confused now...

I'm using Google Cloud to host instances (but I can move them to AWS).
To use Text2Speech in CFD I use AWS Polly (can't use other engine).
Now to use Voicemail Transcription I will need Microsoft Azure (can't use other engine).

It starts to look very complicated.
Why don't use all engines from AWS - Amazon Polly for t2s and Amazon LEX for s2t?

Regards

 

[CentrexJ]

Amazing Update!
I'm eagerly trying to use the transcription feature. I created the Bing Speech API key and copied it into 3CX as per the documentation. I also waited over 10 minutes because on the Azure site where it shows the keys it says they may not work for up to 10 minutes. When I receive a voicemail to email it looks like it did before but it has a line "Transcription:" but no transcription after. Speech Language set to "English (United States)" and even tried restarting the 3CX services. Also tried "English (Canada)" but switched to US when testing didn't work because I figured that would be more likely to work.

The phone provisioning options get better and better -- thank you. However, for it to be truly useful for large deployments we need to be able to do multi extension edits and global system defaults would also be awesome. For the small sites it's not too bad to go extension to extension and set the settings. But for large sites it's too much work and prone to human error.

 

[iron]

Anyone know if the VM to text API method (not the email part of the method) is HIPAA compliant?

 

[3CXusername]

Anyone know if the VM to text API method (not the email part of the method) is HIPAA compliant?

Guessing no based on https://cognitive.uservoice.com/forums/430321-bing-speech/suggestions/15214569-hipaa-compliance

 

[poynter.net]

Will SIP TLS, SRTP and TLS provisioning be in the final SP4 release?

 

[jimbo59]

Quite pleased with the update. Go Nicky and company!

I've been using Bing transcription for a month and it works pretty good although some conversations are amusing and some unreadable. Some people don't enunciate. https://azure.microsoft.com/en-us/try/cognitive-services/

 

[danimal]

Why can't standard license users have Voicemail to text? Would be nice...i'd even pay an additional fee. Thanks.

 

[jimbo59]

$50 a month additional for 8 concurrent users and you get this and more!

 

[ivank]

Anyone know if the VM to text API method (not the email part of the method) is HIPAA compliant?

The speech is sent to Bing Service via Secure WebSocket channel, if that's what bothering you. So is the answer received.

 

[ivank]

Amazing Update!
I'm eagerly trying to use the transcription feature. I created the Bing Speech API key and copied it into 3CX as per the documentation. I also waited over 10 minutes because on the Azure site where it shows the keys it says they may not work for up to 10 minutes. When I receive a voicemail to email it looks like it did before but it has a line "Transcription:" but no transcription after. Speech Language set to "English (United States)" and even tried restarting the 3CX services. Also tried "English (Canada)" but switched to US when testing didn't work because I figured that would be more likely to work.

Could you please set logs to Verbose, restart 3CX System Service, record a voicemail and send zipped 3cxSystemService.log to me in a PM?

 

[DARSFoG]

Question/Suggestion...

I like how you added the ability to change ring tones for the Queue, Could an option be made to allow you to choose the External and Internal ring tones as well? I know you have the "Configure default ringtone" (at least on the yealink template) but that only effects internal calls and by default, the Ring1 (long standard ring) is set for internal and Ring2 (two short standard rings) are set for External. A lot of my clients like to have them switched.


EDIT: And to those asking about HIPAA Compliance. According to Microsoft, it should be.
https://www.microsoft.com/en-us/TrustCenter/Compliance/HIPAA

 

[craigreilly]

be able to do multi extension edits

This is possible. Use your keys as you would in Excel to select multiple records, then select EDIT.

 

[craigreilly]

Could an option be made to allow you to choose the External and Internal ring tones as well? I know you have the "Configure default ringtone" (at least on the yealink template) but that only effects internal calls and by default,

Agree here. Folks change the ring tones - but then tell me its not working properly. They dont realize it doesn't affect both. (using Grandstream)

 

[craigreilly]

although some conversations are amusing and some unreadable. Some people don't enunciate.

My voicemails on my iPhone are pretty amusing too and lots of _____ for unknown stuttering and annunciations. Maybe someday they will be perfect. But for the most part, I get the gist of what they are trying to say.

 

[CentrexJ]

This is possible. Use your keys as you would in Excel to select multiple records, then select EDIT.

Multi extension edits, yes, but not to edit the provisioning options of the supported phones (e.g. date format, time format, ringtone, power led, backlight, paging).

 

[craigreilly]

Dear 3cx,
Can you also Allow us to select a Ring Group / Paging Group when provisioning a BLF?
Keep us the great work.

 

[bbaker73]

Dashboard, PBX Status, phones is red on my test server. "You are using Unsupported phones or phones with custom templates which may cause issues."

Connected test phones are all up to date and supported. After some digging, I found I had tested a conference phone with a custom template and never deleted it. I'm thinking maybe have the indicator only relate to connected phones and not extensions, or/also have the informational warning possibly list extensions with the violation so we're not looking for a needle in a haystack.

 

[techclarity]

Voicemail transcription is awesome! Been waiting for this feature!