Solved v16 call reports

[supportOBT]

what happened to the call reports? They dont show up on the menu anymore, only call logs. Also, when i go into extensions, it will not let me check call reports as it is greyed out.

 

[nub]

https://www.3cx.com/ordering/pricing/

looks like it is a pro and enterprise option, you could try adding this #/app/call_reports/call_reports to your fqdn https://yourfqdn:5001/#/app/call_reports/call_reports

 

[supportOBT]

Really? Is their a way to downgrade? Reports worked fine for me in the last version. I can't believe they would remove the features. I've paid for the software for a year.

 

[Saqqara]

Really? Is their a way to downgrade? Reports worked fine for me in the last version. I can't believe they would remove the features. I've paid for the software for a year.

If you pad for the software, and it is a commerical version you should be updated to Pro version. Have you tried to refresh you license with the management console

 

[supportOBT]

No, I can try now. will that interupt service. I am looking at it now and it states the following..

Product: Professional Annual
3cx Phone system pro edition features: Yes

 

[supportOBT]

but i notice on the dashboard it says Standard Annual. I will try to refresh license after business hours.

 

[CentrexJ]

You may also have to restart the services.

 

[supportOBT]

i have refreshed the license and the reports are back now.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution. For future reference refreshing your licence details does not disrupt services.