Solved V16 - Can't move Inbound CID rule UP

[fgc92210]

Hi all,

I added a new CID rule to send someone directly to voicemail.
The rule gets added at the very bottom.
When I checkmark it, I can only move it up a couple of lines, then the MOVE UP button goes gray, while it's still have a long way to go above DID rules and other CID rules.
Any work around on this?

Thank you.

 

[nub]

maybe it is at the top, what is above it could be on another trunk.

 

[NickD_3CX]

I think it's exactly what @3cxnub said, Inbound Rules are generally grouped by the SIP Trunk they were created for.

This means that if you have 2 SIP Trunks with 5 CID/DID Inbound rules for each, the two groups of 5 will always be together, and the group that is lower in the list will not be able to be moved into the group that is above.

I should point out though that if you do in fact have 2 (or more) SIP Trunks, if you want this specific Caller to be routed directly to VM regardless which SIP Trunk they call through, you need to create a CID Inbound Rule for the other SIP Trunk as well with the same number.

 

[fgc92210]

Got it - I see that CID can be brought up as high as the incoming DID of a trunk.
I see now that they are at the top of my 2nd trunk, but the top trunk / DID / CID is different.
Understood, thank you.