V16 Update 5 Windows Client - Contacts No Longer Alphabetical (Random)

[Chad Cyr]

I just got my first report from a customer who updated to V16 update 5 last evening, that upon updating his Windows client this morning, his company contacts list is no longer alphabetical (neither by first or last name). I remotely provisioned my lab system to his extension and was able to duplicate it. I read somewhere that 3CX has rewritten their contacts module. Anyone else experience this?

 

[diamond9]

Hi,

option is here to update

 

[Saqqara]

The option you have highlighted is for extensions, not the 3CX contacts.

We have the same issue, all the contacts are not alphabet order - I have checked the settings under Contacts - Options it is set to First Name , Last Name.

 

[Constantinos Constantinou]

Hello @Saqqara , @Chad Cyr ,

This is an issue that will be resolved in the next release of Windows App. Can you please check also if this is an issue with the WebClient?

 

[craigreilly]

Webclient and Mac client seems ok for me.

 

[Reclemer]

It's painful to have my customers call back because they update 3CX client and phonebook isn't like before... Everytime 3CX releases, we got problems. 3CX doesn't test update before release it ?

 

[Constantinos Constantinou]

Hello @Reclemer,

Thank you for your constructive feedback. We at 3CX do our best to deliver the best, and above all to act immediately.

As we promised the updated version will be released during those days. We are confident that we might release it by the end of this week.

Thank you.

 

[Reclemer]

@Constantinos Constantinou,
I was a bit angry, but I'm sure 3CX will resolve that.
Regards

 

[hornetsoft]

Any idea when the next release will be out please as got a new customer that upgraded recently and now its not in alpha order and they are giving me a hard time over it ?

 

[Saqqara]

Any idea when the next release will be out please as got a new customer that upgraded recently and now its not in alpha order and they are giving me a hard time over it ?

Answer is in post #7

 

[hornetsoft]

Ah yes thank you

 

[Saqqara]

3CX any update when the fix will be released, it has been a week since we where told a few days ?

 

[hornetsoft]

Same here got a new customer who purchased just before it got broken and I told them within a week for a fix and still not fixed

 

[JohnS_3CX]

Hello,

A new client has been released, you can check it out today (v16.3.0.144)

 

[hornetsoft]

yes thank you already in and got the thumbs up from customer thank you all at 3CX

 

[JohnS_3CX]

Glad to hear

 

[accentlogic]

In the Windows client v16.3.0.144 it appears sort by Last Name First Name does not work. Contacts stay sorted by First Name. A client reported the issue and I can replicate it.

 

[JohnS_3CX]

Hi @accentlogic

Please provide exact steps for replication. I just tested it here now on a V16.0.5.612 with app 16.3.0.144 and then changed the contacts from the management console and worked.
App restart required.


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