v16 Voicemail time limit

[[email protected]]

I just noticed today after an outside caller complained that our system is automatically stopping VMs at exactly 2 mins (automated message comes on saying press 1 to save message). Has this always been the case and I didn't notice till now, or is it something configurable (nothing obvious in the voicemail options for settings), or is it a bug?

 

[Marmite]

2mins is default.
Instructions on v14 and v15 here https://www.3cx.com/blog/docs/maximum-duration-voicemail/

not sure about v16 but may help?

 

[[email protected]]

Yep, not a v16 thing, thanks for finding that!

 

[[email protected]]

And of course that parameter does not exist in v16, anyone from 3cx care to chime in?

 

[Saqqara]

Not sure about version 16 ,

It does state if the variable does not exist, create it (ver 15), so the instructions maybe the same

 

[Alphabetic]

Hi,

As per the link above.

you simply have to recreate the value.

Settings > Parameter

Valuename: MAXVOICEMAILDURATION

Value: <seconds> (Eg. 180 = 3 minutes)

Restart the IVR service.

Tried and tested.

Done.

 

[[email protected]]

Thanks guys, did not see that part, will implement.