V18 - Admin Access

[Matt Larter]

Hello all,

We have recently changed over to V18 and I;ve just logged into the management console to find that I no longer have the rights for "Phone System Administration (Can manage inbound rules, digital receptionists, ring groups, queues, contacts and system music on hold)". I am the only admin and have the only admin login to the system so I dont understand how this has happened.

Can anyone shed some light on this please?

Thanks.

 

[Evolute IT]

You definitely are not the only admin if you login with your extension.

You'll need to use the main admin to reconfigure your rights.

 

[Matt Larter]

You definitely are not the only admin if you login with your extension.

You'll need to use the main admin to reconfigure your rights.

Ok understood. Is there a way of finding out what admin accounts are on the system?

 

[Evolute IT]

Ok understood. Is there a way of finding out what admin accounts are on the system?

The main admin is only one. If you know the username, you can enter it a couple times with a bad password and a "forgot password" link should appear.

Otherwise, if you cannot see other extensions, then you won't be able to see other admins (if extensions have the rights.)

 

[bitn2]

you have a main admin account, that is not the same as the extension.

 

[Matt Larter]

Thanks all, I have managed to sort this. I had no idea that another admin account even existed!