v18 inbound rule being attached to from invite for SIP

[Blair-FuzedIT]

Hi all,

I have a new very confusing problem with a v18 3CX instance I have out there.

After hours the callers have the option to call through to an OOH engineer, this is done through the IVR and a forward to mobile.

However the calls are coming through as no caller ID, I have spoken to the SIP provider and they have advised that the invite is coming through as "07123456789:Main inbound" instead of just passing through the number. The part I don't understand is that "Main Inbound is the name of the DID rule for that specific DID. This is the only system that I have encountered this issue on.

If anyone has any idea why the name of the DID rule is being passed through that would be extremely helpful as I am currently very confused.

Thanks

Blair

 

[TheodorosG_3CX]

Are you using a 3CX Supported Provider?
Also what information do you sent in the outbound parameters?

 

[Blair-FuzedIT]

Are you using a 3CX Supported Provider?
Also what information do you sent in the outbound parameters?

We are using Voiceflex as our SIP provider, I have attached a screenshot of the outbound parameters.

If we remove the inbound rules, the call passes through fine with the caller ID, but this means we cannot work out which number the client called.

 

[OlegR_3CX]

I have spoken to the SIP provider and they have advised that the invite is coming through as "07123456789:Main inbound" instead of just passing through the number.

So the main inbound is the rule of the 3CX, right? So how can the provider advise on this?
So your issue is why do the provider don't send caller ID correct?
If you run the report, CALL REPORTS, do you see more numbers there?

 

[TheodorosG_3CX]

Can you please also check under Dashboard<<Advanced<<Contacts<<Options, do you have the option to Append the inbound rule?