v18 to v20 upgrade - cannot edit trunk

[blance-datalink]

Good morning,

Last week we finally got around to our v20 upgrade. After we got it complete, we wanted to edit the trunk that is in there, and it will not allow us to edit it. Either clicking on the line with the trunk or going to the three-dot menu and clicking Edit Trunk there will just kick us out to the people page. Any thoughts about how we can fix the issue without deleting and remaking the trunk?

 

[Charles_3CX]

Regarding this issue, when using an unsupported SIP trunk provider template in v18, this will occur, and you will need to delete the trunk and recreate it using a Generic Template.

 

[bitn2]

Or import the template from v18 if you still have this.

 

[Mjaffre]

Hello.

I take a solution:
- Create new bridge
- Edit trunk
- Just get at -1 to ID to URL


Exemple:
https://exemple.my3cx.fr/#/office/voice-and-chat/trunk/edit/73
Test URL 73 -1 = 72
https://exemple.my3cx.fr/#/office/voice-and-chat/trunk/edit/72
Test URL 72 - 1 = 71
https://exemple.my3cx.fr/#/office/voice-and-chat/trunk/edit/71

when it's done, just a replace a term trunk by bridge.

https://exemple.my3cx.fr/#/office/voice-and-chat/trunk/edit/73
https://exemple.my3cx.fr/#/office/voice-and-chat/trunk/edit/71 <== TRUNK OK
https://exemple.my3cx.fr/#/office/voice-and-chat/bridge/edit/71 <== Bridge OK