V18 to V20 upgrade, not everything backs up, and restores

[RCCradio]

So, I just did the V18 to V20 upgrade on a on-premises Windows system. Thank fully I copied EVERY 3cx folder I could locate before uninstalling V18. I found that the full backup doesn't back everything up, just some things.

For Callflows, I use .txt files for phone numbers and emails. These are located in the c:/ProgramData/3CX/Instance1/Data/Ivr/Prompts/Callflows/{callflow folder}/
It backed up all the .wav files, but didn't back up the .txt files. I had to manually copy these back into the folders.

 

[Alphabetic]

We dont talk about v18 here anymore

 

[RCCradio]

I know this might be sarcastic, but not everyone has upgraded yet. I had to get all my call flows switched and wait for a low call time to do the upgrade. This might be an issue with V20 as well, if they didn't change what gets backed up. I would hate for someone to have call flows using external files for tracking, or data information like I do, and have their system crash, and lose all that info.

 

[RCCradio]

Just checked my nightly backup and the one for V20, doesn't include the files either. it only has the .wav files in the folder.