Hello,
We just upgraded to v18 from v16 and our end users are running into an issue where when they transfer a call, the caller stays on the line until it is either answered or goes to voicemail, previously in v16 when you hit Transfer call, it would move them to a hold queue until it was either answered or moved them to voicemail.
This tutorial video shows the feature working as expected, once transferred the call ends:
3CX V18 Windows Client - How to transfer calls. | One2Call
Thank you very much,
We just upgraded to v18 from v16 and our end users are running into an issue where when they transfer a call, the caller stays on the line until it is either answered or goes to voicemail, previously in v16 when you hit Transfer call, it would move them to a hold queue until it was either answered or moved them to voicemail.
This tutorial video shows the feature working as expected, once transferred the call ends:
3CX V18 Windows Client - How to transfer calls. | One2Call
Thank you very much,
