V18 Update 4 Release Candidate: All Systems Ready for Final Release

[N_G]

3CX v18 Update 4 has reached Release Candidate (RC) status with the official launch date set for next week! So make sure to watch this space.

RC brings better app audio quality​

This Release Candidate brings changes to the way the inbuilt tunnel deals with RTP packets. The tunnel service now prioritizes RTP streams for 3CX mobil...

Continue reading the Original Blog Post.

 

[MidiTélécom]

This Release Candidate brings changes to the way the inbuilt tunnel deals with RTP packets. The tunnel service now prioritizes RTP streams for 3CX mobile apps, drastically improving audio quality.


Love this !

 

[MikkelAnd]

Excellent!
Was in the process of updating our demo environment, and was a bit suprised to see the RC build available

Great news!

 

[MidiTélécom]

Does anyone have issues with the 3CX Phonebook not loading/showing nothing on Yealink DeskPhone ?
If I look into the link on the .xml, there is only this :


I have this problem this the beta 2, but not really sure, maybe was even in beta 1...
EDIT : After login in the directory of all the .xml phonebook files of my 3CX, gigaset, fanvil, etc... have nothing to show.

 

[N_G]

This is because you have MCM mode on - in MCM mode you are not use IP phone phonebooks.

Also: You need to move to split DNS or host in the cloud so that you have a secure URL also on the local lan, i can see that you dont have your provisioning on a secure server. This change is coming soon too. Maybe not related to this exact thing, but this is going to be an issue

 

[Rashid Raza]

Continue reading the Original Blog Post.

Any update on 3CX helpdesk

 

[MidiTélécom]

You need to move to split DNS or host in the cloud so that you have a secure URL also on the local lan, i can see that you dont have your provisioning on a secure server. This change is coming soon too. Maybe not related to this exact thing, but this is going to be an issue

I will check that for the future. Thank you.

 

[N_G]

@Rashid Raza There will not be a 3CX helpdesk - this was already announced in previous threads

 

[Rashid Raza]

@Rashid Raza There will not be a 3CX helpdesk - this was already announced in previous threads

https://www.3cx.com/helpdesk/

 

[bravad]

...

Also: You need to move to split DNS or host in the cloud so that you have a secure URL also on the local lan, i can see that you dont have your provisioning on a secure server. This change is coming soon too. Maybe not related to this exact thing, but this is going to be an issue

@Nick Galea
Will you update the "Phones Templates" (Provisioning) for those who support it ... Snom, Yealink and many others no doubt to allow use of the DNS-NAPTR Transport ?

 

[N_G]

@bravad please keep discussion to update and don't use it for feature requests

 

[blue12]

Is there a plan to reintroduce office hours in the live chat service?

Also, we no longer have control over setting the office hours for extensions from the management console. While I appreciate the ability of the end-user to manage this on their own I would also like to be able to manage extension office hours from the MC as not all users are that tech-savvy and rely on us to sometimes make changes.

 

[tronic]

Continue reading the Original Blog Pone other place

One other place monthly option is calling for. Is in backups. Many sites, monthly backups would suffice.

 

[tronic]

https://www.3cx.com/helpdesk/

This more intervention with help desk solutions and chat for help desk.
We integrate the 3cx with Zoho CRM that then integrates with Zoho desk.

 

[tronic]

Is there a plan to reintroduce office hours in the live chat service?

Also, we no longer have control over setting the office hours for extensions from the management console. While I appreciate the ability of the end-user to manage this on their own I would also like to be able to manage extension office hours from the MC as not all users are that tech-savvy and rely on us to sometimes make changes.

It says that they will slowly reintroduce previous features. So I took this as those things will come out in final release.

 

[Phone systems NZ]

Will there be an update coming for Raspberry Pi 4's soon?

 

[tronic]

Will there be an update coming for Raspberry Pi 4's soon?

The hardest part is finding a Pi that you can buy.

 

[Phone systems NZ]

The hardest part is finding a Pi that you can buy.

It's for all the customers that already have a Pi. I have managed to get 2 more new Pi's last week but I will not be selling them to a customer for a new 3CX install if they can't get the new release on them. I will keep them for SBC's

 

[tronic]

It's for all the customers that already have a Pi. I have managed to get 2 more new Pi's last week but I will not be selling them to a customer for a new 3CX install if they can't get the new release on them. I will keep them for SBC's

You were lucky to get 2. I need one for my 3D printer. They are like double the price online, or they don't have them.
Plus they are less than half price, than any other SBC option.

 

[edfosho]

This more intervention with help desk solutions and chat for help desk.
We integrate the 3cx with Zoho CRM that then integrates with Zoho desk.

We do this as well, for ourselves, and some customers. Zoho CRM and Desk is great already, but having it integrated with our 3CX system is even better.