Solved V18 Voipfone

[lusky]

I have several Voipfone accounts which work well. I have just tried to add another and am getting authentication issues. Voipfone tell me that they are seeing logs which state sip:[email protected] whereas the request should be from [email protected].

What do I need to change to get this to function?

 

[TheodorosG_3CX]

Since this is not a supported provider, they will need to specify which information and in which Sip field they expect it.

 

[Alphabetic]

Hopefully my guide is still relevent.

 

[TheodorosG_3CX]

You need to check the information in those Sip fields.

 

[lusky]

Since this is not a supported provider, they will need to specify which information and in which Sip field they expect it.Thnaks for

Hopefully my guide is still relevent.

View attachment 40904

Thanks for this. I have altered this and the fault remains.

What is odd is that the other profiles which are connecting are doing so without any requirement to make any changes to this page.

 

[TheodorosG_3CX]

This has to be clarified from the provider side and let you know which sip field and parameter you shall use.

 

[lusky]

Dumbest of errors here I am afraid.

The Voipfone portal login password is not the same as the authentication password. You have to find the authentication password which is stated in their portal.

 

[Alphabetic]

Dumbest of errors here I am afraid.

The Voipfone portal login password is not the same as the authentication password. You have to find the authentication password which is stated in their portal.

(╯°□°）╯︵ ┻━┻

 

[TheodorosG_3CX]

This is the answer you have received from the provider or you have issue with the registration now?

 

[lusky]

This is the answer you have received from the provider or you have issue with the registration now?

This was the answer that I received from the provider. Having used the correct password, this now functions correctly.

 

[TheodorosG_3CX]

Glad to know the issue is resolved