Solved V20 AI control features

[VoIPTools]

With all the AI feature changes, the inclusion of the new 3CX AI option, and the separation of AI features between Pro and Enterprise, I'm a little confused how to manage which recordings are analyzed (transcription, summary and sentiment). Perhaps all three steps fall under the umbrella of "transcription" for recordings? I can see in my Enterprise version under Departments --> Options I can set whether to transcribe voicemails and recordings. And at the user level I can override the Department settings for transcribing. Can anyone describe where and how these features are now configured?

 

[ivank]

There is no additional switch for analysis, i.e. if recording transcription is enabled, sentiment/score will be also applied after. Provided that it's Enterprise, of course.

 

[VoIPTools]

Thank you. That was my assumption.