v20 and ringtones

[seaver41]

Was completely unaware of this as well. Did a V20 upgrade on Monday on 3CX hosted and ran into this. Same issue now I have to tell my customer that they have to upgrade to an enterprise license for something that they have used for years on Pro. My biggest issue with 3CX the licensing is always changing, and always little to no notification. This should have been included the the "V20 Checklist" that I received about 10 times.

 

[jojog]

Was completely unaware of this as well. Did a V20 upgrade on Monday on 3CX hosted and ran into this. Same issue now I have to tell my customer that they have to upgrade to an enterprise license for something that they have used for years on Pro. My biggest issue with 3CX the licensing is always changing, and always little to no notification. This should have been included the the "V20 Checklist" that I received about 10 times.

However, I got to say it... before upgrading, I upgraded the license to enterprise , but the transitions was smooth. There was absolutely NOTHING I had to do in the configuration. ZERO, all was working 100% after the update, at least...

 

[sergen]

looks like the feature is back on pro version of 3cx hosted v20 with update 2.

 

[JOJO Systems]

looks like the feature is back on pro version of 3cx hosted v20 with update 2.

Are you sure?

Not the case for a self hosted version on update 2.
Would be weird to me if they would include it for the hosted version and not for the self hosted version if the license version is the same.

 

[JohnS_3CX]

Are you sure?

Not the case for a self hosted version on update 2.
Would be weird to me if they would include it for the hosted version and not for the self hosted version if the license version is the same.

Try to reload the page with Ctrl+Shift+R, might be a cache issue

 

[ryanl]

I am also on v20 self hosted latest update. I can confirm I'm seeing the same thing as JOJO. I've tried clearing the cache and trying different browsers, same issue.

 

[sergen]

Hi Ryan, no you are right. its not available in V20 pro but was available in V18 pro.
when upgraded from v18 to v20 this customer has distinctive ring tone and looks like it has come across but I cannot edit it or create new ones.

 

[NeilSmith_UBT]

I have also just come across this issue, upgraded a customer's 16 SC Pro system and found that I can no longer set the distinctive ring tones for the different call queues, a bit of a problem for the receptionist and customer service teams who are taking calls for multiple brands within a company. How many other Pro features have been (sneakily) turned into Enterprise Features? I can't find any notification of this change anywhere

 

[sergen]

Not sure about everyone else but we have copped a lot of abuse from our customers. Hence, request 3cx management to make an executive decision to restore this feature on pro version 20 on next update.

 

[SteveITS]

This is still an issue in v20 update 3 correct?

 

[sergen]

correct still not fixed in V20 update 3.

 

[SteveITS]

Thanks

 

[FBW]

Meanwhile it feels that everybody's missing the main question.
How to differ between external and internal calls. If the customer uses ring groups instead of queues you'll never hear the difference between internal and external calls.
We're now September 24 and this issue is still active. I sure this comes back in an update as well as third party firmware (Lydis). This worked fine before and all of a sudden this should be an issue after rewriting the system from scratch.
While we're at it, who's missing the inbound rules overview during and out of office hours? This Call Handling is extremely complicated and confusing.