V20 Call History Not Available to Free 4SC Systems?

[JERRYHZE]

Upgraded to V20 to test, and call history is no longer visible. Wondering if it's as intended or a bug?

 

[NicholasP_3CX]

The call log is now shown as a report

 

[JERRYHZE]

Right I know where it is, but clicking on "Call Reports" gives "Not available for your license"

 

[NicholasP_3CX]

You would need to upgrade this license to a Professional or Enterprise to be able to see your reports.

 

[JERRYHZE]

You would need to upgrade this license to a Professional or Enterprise to be able to see your reports.

That is unfortunate if call history is now behind paywall on V20. I hope we can continue to access call history because it's an basic but essential function. I have reverted our system back to V18 for the time being.

 

[Evolute IT]

You would need to upgrade this license to a Professional or Enterprise to be able to see your reports.

Reports sure.

The simple call log tho?

 

[NicholasP_3CX]

Reports sure.

The simple call log tho?

There are always shifts in some features between versions.

The standard edition is no longer sold, so some things have shifted to the professional and enterprise.

 

[SweetAction]

Nick stated here that call logs are coming back to SMB, so likely it will come back here as well

https://www.3cx.com/community/threads/v20-free-no-more-call-logs.124058/post-583761

 

[JERRYHZE]

Nick stated here that call logs are coming back to SMB, so likely it will come back here as well

https://www.3cx.com/community/threads/v20-free-no-more-call-logs.124058/post-583761

Thanks for the heads up. Hope the function comes back soon!

 

[JERRYHZE]

Is there any update on this matter? Does 3CX V20 Free 4SC have call log now?

 

[bitn2]

Thanks for the heads up. Hope the function comes back soon!

Anyway, the free standard version will be end at the end of this year. If you want to use it 2025 i think you need to upgrade.

 

[JERRYHZE]

Anyway, the free standard version will be end at the end of this year. If you want to use it 2025 i think you need to upgrade.

Yeah, I haven't seen any mention of 4SC's fate beyond end of 2024...

 

[bitn2]

Yeah, I haven't seen any mention of 4SC's fate beyond end of 2024...

You got some emails about this

 

[JERRYHZE]

You got some emails about this

4SC would become 1SC if we do not upgrade to V20 by 7/2, but we lose call history if we do upgrade to V20.

 

[bitn2]

4SC would become 1SC if we do not upgrade to V20 by 7/2, but we lose call history if we do upgrade to V20.

Yes that are some of the things from the email

 

[Callinectes]

Does anyone know for certain whether the existing free 4SC licensed systems that are forced to upgrade to V20 will be able to access a call history of any sort in a future update? The loss of the call log is significant.