Solved V20 Call Pickup Broke

[yparker0320]

When using the BFL button to pick up a call on that extension, it only has audio from the person picking up, but they cannot hear the person who was calling. I have verified that if you dial *20* it will pick up and work as normal. Has anyone experienced this?

On-Prem Version 20.0 Update 4 (Build 487 Release)

 

[SteveITS]

What kind of phones? Is the server on the same network?

 

[yparker0320]

What kind of phones? Is the server on the same network?

We are using Grandstream GXP2135 and GPX2170. They are on the same VLAN.

 

[NicholasP_3CX]

Is the PBX on the same network as the phones? The question from @SteveITS was more to determine where the phones are in relation to the server, and how they are provisioned on the PBX.

This is something that might be faced in a remote network where STUN is being utilised and may cause issues in the functioning of the phones.

To be able to assist we would need a bit more information. We dont know how your network is setup.

 

[yparker0320]

I think I figured it out when we did the upgrade, our Grandstream phones did not get provisioned with the custom profile as our Yealink phones did. I deleted out my GXP2135 on my extension and added it back in and now the pickup is working correctly from the BFL. 5301 is my extension.