v20 Call Recording Sorting

[Midd-Atlas]

We have a client who uses call recording for order verification. Since upgrading to v20 it seems like you have to have system owner rights to be able to sort the call recordings. Standard users can see the call recordings but cannot sort by date. Is there a recommended method to sorting the call recordings for standard users in v20?

 

[OlegR_3CX]

Hi there.
No, there is no way to do it from the Recordings in the user settings, as it does not have those options.

 

[Midd-Atlas]

Of course you can do this from the admin portal. Are there any plans for allowing customizations to user role permissions?

 

[OlegR_3CX]

At current time there as you mention it can be possible only from the Admin portal, but that will require special role and at this moment it is still not available and roles are set and not customizable. Stay tuned, as more feature in V20 are coming.