v20 call records no longer including the name of the queue

[Gilles (Transacom)]

Hi,

In v18, call recordings could be named according to the queue name, the DID name, the caller and the agent who answered, e.g.:
<queue name>:<did name>:caller,agent

In v20, call recordings on the same instance migrated from v18 no longer include the queue name, e.g.:
<did name>:caller,agent

This makes it much more difficult to search for a recording by queue name...

Is it possible to change a setting to enable this feature again? or is it planned to bring back this naming scheme in a future update?

Best regards,
Gilles

 

[VoIPTools]

There is no setting that I am aware of that allows you to manipulate the name of the recording file. I had noticed that if you configure to prepend or append the queue name to the caller ID information, that also impacted the name of the file. You should confirm in V20 that you are prepending the name of the queue to the caller ID name.

 

[Gilles (Transacom)]

Yes, the setting to prepend or append the queue name to the caller ID information is still set and works for the calls, but no longer for the recordings.

Best,
Gilles

 

[VoIPTools]

Sounds like a difference between v18 and v20 and I do not believe there is any way to change the format of the recording file. If I were going to link the recording to a queue call, I would use the 3CX Call Control API to match the recording to the queue, but I don't think this would be easy.