v20 call webhook 2min delay

[zebralir]

After updating 3CX to version 20, our custom CRM integration registers a call only 2 minutes after the call ends, whereas before the update the registration was almost instant.
Is there some config to reduce that delay?

 

[KyriacosS_3CX]

Hello,

Did you enable AI Transcription? If yes, that needs to complete in order to pass that info along too.

 

[Evolute IT]

After updating 3CX to version 20, our custom CRM integration registers a call only 2 minutes after the call ends, whereas before the update the registration was almost instant.
Is there some config to reduce that delay?

Not really if transcript is enabled, but depending on what you need, we might be able to help with a different solution.

 

[zebralir]

Hello,

Did you enable AI Transcription? If yes, that needs to complete in order to pass that info along too.

Yes, that was the culprit. Thank you.