Solved V20 CallerID issue

[Jay Leccio]

Hi, we have a trunk that is not allowing us to use a member number as CallerID. We have set the Outbound rule to specifically use 61288394800(one of the DID number of the trunk) as CallerID but the main trunk number(61287760940) still appears as the callerID. We tested calling directly from the provioder and it was working fine(isolated issue only on the PBX system). I have attached a support file that might help.

 

[bitn2]

Please delete the support info. There are all your pbx information in there.

 

[Jay Leccio]

nah, doesnt let me edit my post.

 

[bitn2]

@NicholasP_3CX could you help with this problem and delete the file?

 

[Jay Leccio]

all good with this.

 

[Jay Leccio]

all good with this.

 

[Ronaldvdv]

Hey Jay,

Looks like exact the same issue as we have. Both with DID at user and on outbound rules. This happens on the NFR we have. Did exactly the same on a customer site without any problems.

Following this thread for solutions.

Best regards,
Ronald van der Veer.

 

[Ronaldvdv]

Hey Jay,

Looks like exact the same issue as we have. Both with DID at user and on outbound rules. This happens on the NFR we have. Did exactly the same on a customer site without any problems.

Following this thread for solutions.

Best regards,
Ronald van der Veer.

Our problem was solved. The issue was caused by an error in the settings in the Trunk. Our supplier had to correct the error.

Best regards,
Ronald van der Veer.