v20 Department Pickup Groups

[rhodgson85]

Hi

I've moved to v20 on a fresh install with a backup, I cleaned things up so it is pretty much a fresh start.

Currently I have everyone in one big department, then I have smaller departments for pickup groups.

My office users are setup as Receptionists so they can pickup calls, but they can pickup any call in the building becasue they are part of the default main department but I can't turn this off on the operations box under the User > View settings.

What i'd like to clarify is, do I need everyone in one big department? I have put the ring groups / inbound rules etc inside one for office hours, and there are no department restrictions to outbound rules


Thanks

 

[Alphabetic]

Have you got this checked?

 

[rhodgson85]

Hi
Yes I have that checked

The main thing I want to clarify is can I keep a user out of a department completely, for single offices. I just want rooms with multiple phones to pick each other up.

The default install put everyone inside one big department, even though I put them in one of thir own

 

[Alphabetic]

It wont move the extension from one to another when you assign. you'll have to either stick them in their own dept and remove them from default or remove them from all departments.

 

[NicholasP_3CX]

When you add new users you can select which department they will be a part of. Just Select the department from the "Main Department Membership" dropdown.

You can then go and remove them from the big DEFAULT department.