v20 - extension not ringing

[Alphabetic]

Guys

just upgraded to v20.

i've got an extension that will no ring, going straight to VM.

status is available, cannot ring it directly.

call log says "Busy > Voicemail"

any help appreciated.

 

[Charles_3CX]

If you are referring to using webclients, then in version 20, the webclients use push, which requires them to be enabled for notifications. You can do this with either of the 3 options below:

1. Press the bell icon at the top left of the webclients, and allow the notifications that appear unregistered.

2. You can also check from the browser settings by clicking the icon below next to the URL

3. Try this: If you have missed the bell icon, you can add it manually by pasting the URL below into the browser.

chrome://settings/content/notifications?search=notification

In the section above, add the URL to the web client. This will then show the users as registered.

 

[Alphabetic]

Hi Charles,

this extension has a deskphone registered.

 

[Charles_3CX]

How are they provided, please? Are they remote or local, and if remote, are they behind a 3CX SBC or router phones?

Can you make calls from them?

 

[Alphabetic]

Outbound calls working, it's behind an SBC

 

[Charles_3CX]

If you call one of the phones from another internal extension, does the call still go to the vmail of that extesnion?

 

[Alphabetic]

not sure but if i try from mobile app it does.

 

[Alphabetic]

Hi Charles,

I've got another extension that is showing as unregistered. However, they are logged in to a hotdesk phone and are unable to receive calls.