V20 Fax Problem

[team-it]

Hi Everyone,

since the V20 Update we cannot send fax thru the Grandstream HT802 we receive the error:

ID 30052 There was no user or outbound rule found for the number xxxxxxx that Fax.881 dialed

Did anyone had the same problem and could solved it?

Kind regards,

Elia

 

[Charles_3CX]

Regarding your question, this is as stated in the error. You need to check that there is an outbound rule capable of routing calls to the number dialed.

https://www.3cx.com/docs/manual/outbound-call-routing/

 

[team-it]

Regarding your question, this is as stated in the error. You need to check that there is an outbound rule capable of routing calls to the number dialed.

https://www.3cx.com/docs/manual/outbound-call-routing/

The rule was there before, and it is there after the update, but it doesn't work anyway.

If the fax extension is in the field "Call from extension(s)", the rule doesn't apply, I had to use a workaround to make it works, use a specific prefix and leave empty the field "Call from extension(s)"

I don't think it should work this way, or at least before the update it didn't.

 

[TheodorosG_3CX]

The outbound rule is for specific extension or Department?

 

[team-it]

The outbound rule is for specific extension or Department?

specific extension

 

[TheodorosG_3CX]

This shouldn't be the case, have you also updated to the latest Update1?

 

[team-it]

This shouldn't be the case, have you also updated to the latest Update1?

The Beta one? No

 

[MHanke]

Same Problem here
We also use extension specific rule.

Worked in V18 - after upgrading to V20 ID 30052 There was no user or outbound rule found for the number.

 

[Charles_3CX]

The issue has been fixed in the update 1 Beta as per the Change log

 

[MHanke]

The issue has been fixed in the update 1 Beta as per the Change log

Thanks - worked in my case