v20 Freshsales CRM Integration

[Jan_Otto]

Hi Guys

Have the Freshsales CRM been implemented in V20 ?

Thanx

 

[TheodorosG_3CX]

Freshsales CRM integration is no longer a supported CRM integration. You can proceed with the integration by downloading the template from the guideline here however is there is any issue you will need to check with the vendor.

 

[edossantos_sipcaller]

That integration was developed targeting a quite old version of 3CX, so you will definitely need to make changes to make it work with v20.

 

[soporte_qualitas]

I performed the integration with the FreshsalesV2 témplate but when running tests, this error returns.

and the logs:
Started scenario with empty id
Request text: https://manny849.freshsales.io/api/...number&entities=contact&include=sales_account
Integration.Crm.Engine.TooManyRequestsException: Exception of type 'Integration.Crm.Engine.TooManyRequestsException' was thrown.
at Integration.Crm.Engine.ScenarioProcessorBase.ProcessRequest(ScenarioRequest request, IValueManager customManager, HttpClient client, CancellationToken token)
at Integration.Crm.Engine.ScenarioProcessorBase.ProcessScenario(ProtocolScenario scenario, IValueManager customManager, SqlQueryParameter[] sqlQueryParameter, CancellationToken token)
at Integration.Crm.Engine.ScenarioProcessorBase.Execute(ProtocolScenario scenario, SqlQueryParameter[] sqlQueryParameter, CancellationToken token)
at Integration.Crm.Engine.CrmProcessor.GetContactInfoFromCrm(List`1 result, IEnumerable`1 scenariosToProcess, IValueManager customManager, SqlQueryParameter[] sqlQueryParameters, Func`2 filterResultsFunctor, CancellationToken token)
at Integration.Crm.Engine.CrmProcessor.GetContactInfo(String contactNumber, InteractionTypes interactionType, CancellationToken token)




I am urgently requesting help with this since Freshworks indicates that the failure is on the part of 3CX.

Thank you for your support

 

[Evolute IT]

"Too many requests"

Sounds like the issue is from the Freshsales API.

 

[edossantos_sipcaller]

The template for Freshsales has not been updated in a long time, so I don't think it will work out of the box. You will need to adjust it to be compliant with 3CX v20. Lots of things have changed since it was created.

Also, this error code means that you're passing the rate limit imposed by the API. Maybe if you wait a bit and retry the issue disappears. But in any case, changes are required, I can assure that.