v20 Holiday Recording

[WyndhamCEC]

Hi, We've just upgraded to v20. I am unable to locate where you set the holiday message. If someone could point me in the right direction it would be much appreciated. Thanks.

 

[TheodorosG_3CX]

First of all you need to configure the Holiday under each department.
Then in the Call Handling you need to enable the option to play announcement for the Holiday and select the prompt:

 

[WyndhamCEC]

Thanks.
How do we now allow callers to leave a voicemail message after hours or during the holiday period? Previously dialing 1 during the after-hours announcement would allow the recording of a voicemail.

 

[TheodorosG_3CX]

You need to route accordingly. If you select to connect to a voicemail box but with the Play Announcement enabled, it will first play the announcement and then route to the voicemail.

 

[WyndhamCEC]

Got it. Thanks.

 

[TheodorosG_3CX]

You are welcome

 

[joansanchez]

So wait, now I have to change this recording every time a holiday comes in? like manually? how do I set a recording per holiday, and it picks it up like before? Am I missing something, or did 3cx just regress 45 years?

 

[SteveITS]

how do I set a recording per holiday

That's been removed.
https://www.3cx.com/community/threads/v20-no-more-per-office-holiday-voice-messages.124403/