V20 - How to setup passwords for users?

[SOTASOTA]

Hello!
In V18, I could manually enter in the User's password.
I cannot see how to setup and manage passwords in V20.

Help please!
Thanks!

 

[Charles_3CX]

In version 20, you will need to send out a password reset email to the user, from which they can click the reset password link to reset their passwords.

 

[SOTASOTA]

Oh, too bad! OK thanks for this Charles!!!!

 

[Charles_3CX]

You are welcome.

 

[SOTASOTA]

I sent out a password reset to a new user I just made. However, no emails have come in. I tried this several times.
Is there a way to find out if there is a block on this?
I send a test email from my server to the new user, and that email came in no problem.
Help again please!

 

[Charles_3CX]

Do these users have unique email addresses on this system?

 

[SOTASOTA]

Yes, all unique.

 

[SOTASOTA]

There is also no confirmation that the reset link was sent. I click OK and then it disappears.

 

[SOTASOTA]

I found a block on my email provider...working through that now...

 

[SOTASOTA]

OK, I see a block came in earlier. That was because the email was not fully setup in the email provider's area. So, 3CX might have seen this as a bounced email and blocked sending another email?????
I deleted the user and added him in again with the same email address. NO emails are coming in.
This might be the issue.
Help! Thanks!

 

[SOTASOTA]

UPDATE: I changed the email to a new one "[email protected]". This email came in fine!
However, 3CX will not send a reset to the ORIGINAL and correct email.
So, 3CX must be blocking this.
I need to be able to unblock this.
Thanks!

 

[TheodorosG_3CX]

Please contact with your partner so he can open a support ticket for us to check.

 

[SOTASOTA]

I do not have a support partner...do I just make a ticket then?

 

[Charles_3CX]

You may open a ticket from your 3cx portal (portal.3cx.com) support section. Please review the support procedures before purchasing and opening a ticket.

 

[SOTASOTA]

Oh my. I can understand paying for an issue that was caused by my misunderstanding of the 3CX system. But this is something that is a flaw in the 3CX system as there is nothing I did to cause this other than follow instructions on how to add a new user - which I have done with all my users. Since moving to V20, the ability for me to set passwords was removed. So, this issue with 3CX blocking emails has nothing to do with my actions.
3CX is a great system, but I think I found a hidden issue that could affect anyone.

In trying to get this to work, I tried a workaround:
1) I changed the email address to a new email that has never been used.
2) I then clicked Reset Password and the reset was sent OK to the new email address.
3) I then reset the password and was able to login.
4) I then went back to the portal and changed the email address back to the original email address.
5) I then logged out of the account, then logged back in with the new email address and it worked perfectly.

So, I believe this is a 3CX bug.
Do you agree?
Thanks.

 

[Gingerr6]

Oh my. I can understand paying for an issue that was caused by my misunderstanding of the 3CX system. But this is something that is a flaw in the 3CX system as there is nothing I did to cause this other than follow instructions on how to add a new user - which I have done with all my users. Since moving to V20, the ability for me to set passwords was removed. So, this issue with 3CX blocking emails has nothing to do with my actions.
3CX is a great system, but I think I found a hidden issue that could affect anyone.

In trying to get this to work, I tried a workaround:
1) I changed the email address to a new email that has never been used.
2) I then clicked Reset Password and the reset was sent OK to the new email address.
3) I then reset the password and was able to login.
4) I then went back to the portal and changed the email address back to the original email address.
5) I then logged out of the account, then logged back in with the new email address and it worked perfectly.

So, I believe this is a 3CX bug.
Do you agree?
Thanks.

Work with a partner then they can open cases for you.

 

[SOTASOTA]

OK, so I just randomly look for a partner? Would the partner not want to get paid for his/her time?

 

[TheodorosG_3CX]

You may search for a Partner in your area.