V20 Incoming calls drop automatically. No Route Exists.

[ThePhone]

Hi,

I am not getting incoming calls. "No route exists". SIP has been assigned to the user, and I see the rule being created under Reports - System - Inbound Rules.
Any advice?

 

[Charles_3CX]

Which VoIP provider are you using in this system, and in which format are your DIDs entered under the trunks settings?

Do these DIDs match the format the provider sends in the number? For example, do they send in the number called in E164 format? Are the DIDs entered in this format under the trunks DID section?

 

[ThePhone]

@Charles_3CX , you're the best! E164 format solved the issue. Probably I missed this during the webinar. Thanks again!

 

[Charles_3CX]

You are welcome. I am glad to assist.