In v18 there was the option "Hide this extension from 3CX company phonebook and 3CX Apps"
This allowed multi-tenant without them being aware of each while also allowing those in a group together to see each other's calls, presence and whatever if we chose to.
This feature was especially useful for support in troubleshooting routing and device issues because we could see the call going through to specific users.
When referring to this "https://www.3cx.com/docs/manual/rights-recordings/" for v20, though helpful and others outside of the group cannot see presence, calls and so on, they still see the contact card, just grayed out and unavailable. The only was to hide the contact card from everyone is to choose the option "Hide User" but when choosing this option, it hides it for everyone including the group.
Am I missing something here or could hiding contacts outside a group be an option again or is this just the way it is now?
We have worked though the dramatic changes from v18 to v20 and adapted, but this is huge for our business and support.
This allowed multi-tenant without them being aware of each while also allowing those in a group together to see each other's calls, presence and whatever if we chose to.
This feature was especially useful for support in troubleshooting routing and device issues because we could see the call going through to specific users.
When referring to this "https://www.3cx.com/docs/manual/rights-recordings/" for v20, though helpful and others outside of the group cannot see presence, calls and so on, they still see the contact card, just grayed out and unavailable. The only was to hide the contact card from everyone is to choose the option "Hide User" but when choosing this option, it hides it for everyone including the group.
Am I missing something here or could hiding contacts outside a group be an option again or is this just the way it is now?
We have worked though the dramatic changes from v18 to v20 and adapted, but this is huge for our business and support.
