v20 no more per-office holiday voice messages

[stijngruwier-leiedal]

after upgrading from v18 to v20 (update 0 build 1458) we noticied multiple holiday schemes can be set per department (which is great), but ont he other hand we are missing the function to link specific voice messages to holidays.

in v18 you could register/pre-record a different office holiday voice message for each holiday. something we only had to do once a year and could then forget about it.

in v20 you can only specify which days are holidays but you cannot not pre-record the individual messages for each holiday.
so now each time a holiday comes up we have to think about it to record the specific message , something that is easily forgotten ...

I hope the v18 handling of office hoidays can be brought back in v20 as it was much better than how it is now.

 

[N_G]

@akallistros Thank you for this suggestion, much appreciated.

We are also adding a SIP trunk level scripting feature and we will make a sample script how to play a custom message on a particular date. But you could make much nicer things, for example exclude certain caller IDs and do different stuff for VIP customers, different times etc. So this will be our solution for everybody that wants a custom message per holiday.

 

[Rick-Arcus-IT]

What's the difference between writing a script to have a custom message per holiday, or let's say a call flow which has 3 time blocks? 1 for the holiday, one during opening hours, and one after opening hours. Nothing wrong with learning a scripting language, but it looks like a step back to me.

 

[mwidev]

That's one reason why I had to downgrade again straight away for a customer. If this feature is no longer available, I have a big problem.
We have a lot of public holidays in Switzerland. Some of my customers send me all their announcements at the beginning of the year, which I then have to store for each individual day in advance.
I really hope I don't have to find an alternative solution for all these customers?

 

[morininet - S.Haller]

+1

We have the same problem.
Our customers need this function and would like to be able to set the announcements for individual holidays at the beginning of the year for the whole year.
If we solve this with the CallFlow app, it is too complicated for the customer to process and record this themselves.

 

[N_G]

What's the difference between writing a script to have a custom message per holiday, or let's say a call flow which has 3 time blocks? 1 for the holiday, one during opening hours, and one after opening hours. Nothing wrong with learning a scripting language, but it looks like a step back to me.

You can do that, just not a different one for each holiday. And for the receptionist to set a custom holiday prompt for a particular holiday is really super easy. You just don't want to explain the customer how to do it.

 

[B1Service]

But can the user with the "receptionist" rule change the office hours?

 

[kosli]

It seems I missed any V20 ChangeLog that lists removed features as I wouldn't have upgraded the client to v20 with this restriction. This feels like a downgrade instead of an upgrade :-(

 

[Alphabetic]

But can the user with the "receptionist" rule change the office hours?

Receptionist can override office hours, dpt admin and above can change office hours.

 

[B1Service]

But in the table of rights it is indicated that he can change office hours: https://www.3cx.it/doc/ruoli-sicurezza/

 

[Alphabetic]

That setting is to override office hours.

Receptionists dont have access to the admin portion of the client and therefore cannot change the office hours.

 

[LK0x1]

@akallistros Thank you for this suggestion, much appreciated.

We are also adding a SIP trunk level scripting feature and we will make a sample script how to play a custom message on a particular date. But you could make much nicer things, for example exclude certain caller IDs and do different stuff for VIP customers, different times etc. So this will be our solution for everybody that wants a custom message per holiday.

When is this feature getting added? We moved to 3cx v18 from another platform and realised this feature was not available. We were advised this feature would be available in v20. We are open on every second Saturday of the month, as well have custom greetings for each holiday. If the SIP trunk level scripting is already available, can you please point me to the wiki page? Thanks.

 

[clearview]

Hi,

All of our clients use this feature heavily so we cant move them top V20 until this is incorporated to V20
I have just discovered this in a new v20 system I am setting up to go live next week and I cant believe the feature has been removed !!!

 

[hundsboog]

After the problematic integration of TAPI and CTI functionality or better said its removal, thats the next bad news. Is 3CX kidding?

And today this announcement:

Als geschätzter 3CX-Kunde möchten wir Sie rechtzeitig über die bevorstehenden V20-Preiserhöhungen bei aktuellen Jahresabonnements und 3CX-Hosting-Preisen informieren. Erhöhungen zwischen 10 und 20 % treten am 1. Mai 2024 in Kraft und werden hier veröffentlicht.

More money for less features. Good concept.

 

[Rick-Arcus-IT]

You can do that, just not a different one for each holiday. And for the receptionist to set a custom holiday prompt for a particular holiday is really super easy. You just don't want to explain the customer how to do it.

Sure, a receptionist could change that, but not every company has a receptionist. Also a lot of our customers are closed between Christmas and new year, so I have to tell my customers that they have to log in during the holiday to change the message from Christmas to new year? Why has the option to pre-schedule recordings been removed from the PBX? This was one of the stronger points of 3CX. Set it up once, and you don't have to look back at it for a whole year. Now we have to tell our customers that they have to check their holidays multiple times per year.

 

[3cxjan]

I also have at least two clients who are missing this feature of having different prompts for different holidays. What's the status of this feature? When will it be available again? Is the workaround still this script? Where can I find the sample script?

 

[plwills]

I was so excited to migrate one customer with several departments to v20 to utilize department features for holidays. No I'm realizing that holiday messages aren't a thing anymore. Huge disappointment. I don't want to disparage 3CX as a product or the team, but it seems like I'm constantly running into things that force me to come up with "creative" solutions to make things work for customers. It eats up my time and sanity.

 

[starship]

We need this functionality. It's unacceptable that numerous features are missing in V20, and 3CX is pressuring us to migrate by the end of the year, even though it's not fully developed. This reflects poorly on their reputation...

 

[muttiwilson]

Is there any rational reason why the holiday schedule can only follow default closed rules? Just tell us rather than it's super easy to login and record a new IVR prompt for every holiday or at the least switch it manually. You can't act like the receptionist also acts as a full time IT person. Getting them to learn how to write scripts is laughable.

 

[Egon]

We also have a considerable number of clients who employ separate voice messages for different holidays. Often, they adjust the return date or time upon resuming office activities. This practice ensures that callers are informed of the appropriate time to expect a callback.

 

[Maurice Lefevere]

Came here to +1000 this.

Just bring back the global holiday function
You guys really know how to mess things up ..