v20 Not abiding #of Rings prior to routing

[healthy]

I have a situation where calls coming in when the office is closed should ring 3 times prior to transferring to the digital receptionist.
Have it configured such that the DID routes to a Ring Group which rings all reception extensions for the 12 or so seconds before transferring to the closed digital receptionist, but when the office is closed, it bypasses the ring and just routes straight to the closed DR.

 

[TheodorosG_3CX]

This behavior is expected as since the call is in Out Of Office hours it will route accordingly.

 

[healthy]

So, is there no way to have a ring group ring extensions out of office hours prior to the digital receptionist kicking in?

 

[TheodorosG_3CX]

To clarify you want to ring calls while the PBX is in Out Of Office?

 

[healthy]

yes, the office needs to have phones ring 2-3 times at all times but the announcement needs to be different for Open or Closed hours.

 

[TheodorosG_3CX]

Are you in V20?

 

[healthy]

Yes, Version 20.0 Update 0 (Build 1620 Release

 

[healthy]

Just following up, is there not a way to handle this?

 

[TheodorosG_3CX]

Since the call is in Out Of Office hours it will not ring the extensions and then route.
This behavior can be expected. However this can be implemented with a CFD but if you are in 3CX Hosted CFD is not available.
In this case you might need to consider a dummy extension with exceptions and route calls accordingly.

 

[Bobbert]

I have the same issue. I have Digital Assistant (90) for Business Hours and Digital Assistant (91) for After Hours. I want one phone in office to ring first after hours before going to the After Hours digital assistant. I even tried to create an After Hours ring group that would ring the one phone and then go to the After Hours Digital Assistant but it still goes straight to the Digital Assistant. This all worked fine in V18.

 

[Bobbert]

I also get this strange call log when I try to assign an after hours Ring Group: RG After Hours (81) replaced by IVR (91).
It would seem that 3CX is ignoring my RG81 that rings the one phone first and just goes straight to the Digital Receptionist (IVR 91).