call routing

  1. How to Route Callbacks to the Sales Agent Who Originally Called?

    Hey everyone! I'm hoping someone here might have solved this puzzle before, because I'm a bit stuck! My Setup 3CX Version: 20.0 (Self-hosted) License: 8SC Pro Sales team in one Department (they only make outbound calls) Back Office team in a Queue (handling all inbound calls) No CRM connected...

  2. Round Robin Queue

    Is it possible to set up a round robin queue, or some sort of round robin call routing, where if person #1 doesn't answer, it goes to their voicemail, and not pass to person #2. The next incoming call goes to person #2, the next to person #3, etc...
  3. SaraMarlar

    Send calls to User DID to different routes during open/closed

    I have a client who would like their CEO to have his own DID, but he only wants people to be able to call him on it outside of office hours. During office hours, he wants any calls back to go to the main queue. How can I achieve? Previously I would have used inbound rules to assign open and...

  4. Multiple DID's to different Out of Office IVR

    Hi, I'm currently in the proces of rebuilding a 3CX v18 instance in a v20 SP2 instance but i'm running into a problem. In v18 I had multiple inbound rules setup to the same Queue while in Office with the specified name so our Queue member could see which company DID the client was calling...
  5. Harjeet

    Call routing options

    Hi Guys we want to implement something like below for a client, when a call comes into a DDI that then routes to a user/extension , it rings for 20 seconds if no answer then call needs to divert out to an external call centre. (upto this its easy to do but next bit is what I Can't figure...
  6. blancers

    Automatically Route Incoming Calls to the Last Dialed Extension

    Hello 3CX Community, I'm looking for assistance with a call routing scenario in 3CX. Here’s what I’m aiming to achieve: I have four extensions in my 3CX setup: 1001, 1002, 1003, and 1004. Suppose extension 1002 makes an outbound call to +1xxxyyyzzz. When +1xxxyyyzzz calls back next time, I...

  7. v20 Not abiding #of Rings prior to routing

    I have a situation where calls coming in when the office is closed should ring 3 times prior to transferring to the digital receptionist. Have it configured such that the DID routes to a Ring Group which rings all reception extensions for the 12 or so seconds before transferring to the closed...
  8. Harjeet

    Manual Call diverts

    Hi Guys we need option to have something like press a key on yearlink IP Phones or may be dial a combination of codes from any desk phone to setup call diverts. there is single inbound DDI number that points to a call group, clients wants an option that if he want he can press a button or...

  9. Strange Call Routing between Queue and System Owner Extension

    3CX Hive Mind, We have a weird one for you. Has anyone else experienced this? And if so do you have any idea what is causing it? We have experienced this twice now. The first time was with a customer's system. The second time is with ours. We first noticed this after having to...
  10. blancers

    All inbound calls going to a particular extension

    Hello everyone, I am facing a strange issue. I have 4 SIP trunks and forwarded the inbound calls of those four trunks to 4 separate extensions. But all inbound calls are going to the specific extension. For example, 1000 is the System Owner extension. 6001, 6002 & 6003 are 3 users. And I have...
    • blancers
    • Thread
    • 3cx call forwarding call routing sip trunk
    • Replies: 2
    • Forum: Other

  11. Routing call using bridge

    Hi all I am not 100% sure if this is possible or not but we currently have multiple 3CX instances located all over the world with different SIP trunks on each one. For my example I will use my UK & Germany sites. Curently we make alot of expensive calls from the UK to Germany using the UK PBX...

  12. Routing not adhering to office hours anymore

    Mostly informative currently but we've got a customer who's calls since today suddenly get routed to their cellphone. This is normal behavior outside of the office hours (9am to 6pm) however 3cx keeps routing calls as if it's still outside of hours, if I change the SIP trunk rule for...
  13. aurora3

    Call routing query

    Hi, I've just been speaking to an existing 3CX client, whose system we installed a few months back, about some odd call routing behaviour. The receptionist has reported that a user in their accounts department, extension 207 for reference, has received a number of external calls, that haven't...

  14. Digital Receptionist Behaviour

    Hello. I'm reasonably new to 3CX, but have lots of experience with other vendor's ip telephony. I'm seeing what looks like strange behaviour to me when trying to use a digital receptionist to answer inbound calls. We want the inbound calls to be automatically answered, and to play just a...
    • JasD
    • Thread
    • auto attendant call routing digital receptionist inbound calls office hours ring group
    • Replies: 2
    • Forum: Phone System / PBX

  15. All DDI's routing to main DDI IVR

    I'm having an issue with my 3CX server where all calls incoming from the SIP trunk are forwarding to my "Main IVR" My trunk provider has given me 10 numbers to play with. The main trunk telephone being number ending in 99. I have attached this to a Digital Receptionist called "Main IVR" so any...

  16. Different destination for calls

    Hi, hope everyone is doing well CX Version, Standard Annual 18.0 update 4 (Build 965) Server OS, Debian 10 Is the 3CX Server Hosted and where? On-premises Provisioning Method: Local Has the Firewall Checker passed: NO, some ports are blocked by the ISP, so it can't fully pass but ports...
  17. amannick

    Call Routing issue

    I have configured 2 SIP TRUNKS with 2 Different DID for 2 Different queues but calls keep going to only one extension. I checked with sip provider calls are going to and through respective route but it doesn't seems to be working in 3CX.
    • amannick
    • Thread
    • call routing
    • Replies: 8
    • Forum: Other

  18. transfer bounce back

    Hello, we have a customer whose receptionist blind transfers all calls to their correct destination, but they want it so if the call goes unanswered that it bounces back to the receptionist. We get it to work so if they're busy it bounces back but if it is unanswered it just follows the normal...

  19. Rings groups and a more complex voicemail system

    Hello! My boss asked me to setup the following: He wants all phones to ring on an incoming call from our SIP Trunk, but 4 extensions to have their own dedicated mailbox, while all others have a general mailbox. Is there a tutorial available to set this up that I've been unable to find thus...

  20. External Call Over the Bridge

    So I have two 3CX Servers both are hosted in two different countries. Master Server extension range - 1XXX Slave Server extension range - 2XXX Master Server Outbound Pattern - (9)2XXX - Length (5) > Stripe (1) - 2XXX Slave Server Outbound Pattern - (9)1XXX - Length (5) > Stripe (1) - 1XXX 1...
    • amanjuman
    • Thread
    • bridge call routing
    • Replies: 16
    • Forum: Other
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