Solved v20 Office Hours

[RobColver]

Is it true that, in v20, the only way to apply different office hours to a user or system user (ring group, queue, IVR) is to create another department and set the office hours there?

To put it another way, is it possible to override department office hours at user or system user level?

 

[NicholasP_3CX]

Users can have their own office hours defined, independent of their department



System Extensions will follow the department's office hours, to which they are assigned.





It is possible to override the office hours for a department if you want



Select your department, and the behaviour you want

 

[RobColver]

Thank you very much for the very comprehensive answer - much appreciated.