V20 Out of Offices hours and internal calls

[HekaWerkzeuge]

Hello,

we want to find a solution for our current problems with the existing Out of Office and holiday handling of 3CX V20.

Our current config:
- Department is configured to have office hours and has holidays added
- Users are configured to automatcally switch their status based on the office hours and holidays
- Users are configured to route calls to a holiday / out of office call handler that plays the corresponding messages.

Our issues:
1) Internal calls outside of the office hours are no longer possible as the status of the users is set to DND
2) We have to manually change the holiday message that is played in the call handler
3) If a user manually sets DND (e.g. because he it out of office), it is automatically changed the next office day

What we would like to have (which we had with V18):
1) DND is only used if the user really wants to activate it and stay activated
2) On holiday, all external calls (with the ability to allow exceptions for extensions) are directed to the holiday message
3) Out of office, all external calls (with the ability to allow exceptions for extensions) are directed to the out of office message
4) Interal calls can still hapen during holiday and out of office hours


Anyone can help with this topic?

Greetings
Philip

 

[HekaWerkzeuge]

Can anyone help with this topic?

 

[PBX128]

Have you tested the “exceptions”?

Set an exception “+*” for “outside business hours”.

All external calls can be forwarded to an announcement outside business hours, while the internal calls arrive normally.

Advantage: Can be customized for each extension, including individual business hours.
Disadvantage: Can be customized by each extension individually. :-D