Solved v20 quality monitor from admin account

[C.GOURDIEN]

Hello,

I have a 3cx instance in v20. On this one, as the system owner, I can launch VoIP quality monitor on any user.



I have another instance also in v20, on this one I don't have the option (I have the operation permission on all departments in the view tab, I have the system owner role).

 

[Alphabetic]

Can you see the "admin" button at the bottom left? You may have IP restrictions in place.

 

[C.GOURDIEN]

Yes i can see the admin button, what ip restrictions should I look ?

 

[Alphabetic]

Is this a Windows install?

 

[C.GOURDIEN]

That's an hosted by 3cx one

 

[JulienM]

Hello,
Your "System Owner" account must be part of the same department as the users you want to monitor.

 

[C.GOURDIEN]

Hello,
Your "System Owner" account must be part of the same department as the users you want to monitor.

Thats it, i've added my "System Owner" account to the a departement with users inside and now i can launch the VOip quality monitor on that users.

Thanks

 

[TheodorosG_3CX]

As mentioned you need to be in the same department in order to monitor the call call quality.
In any case glad to know this is resolved.