V20 - Reports

[KacperGna]

Hi,

We have recently migrated to V20 of the product and are wondering if there is a way to change the specific day of the week scheduled report day?

Scenario:

A call check is carried out on Monday PM, we need a report of last week Monday-Friday Queue performance, however the automated report sends out on Monday and provides reports for previous 7 days., is there anyway to change this / Suggest any other way to do this, except manually?

The issue comes from not having a range that says last week, but only limited to Last 7 days, or Custom, by which we would have to manually run the report.

Thanks

 

[NicholasP_3CX]

The time of the reports can be scheduledto be sent at a particular time.



The weekly reports are sent on Monday



With our upcoming, and highly anticipated reporting update, we will allow you alot more flexibility as far as reports are concerned.

https://www.3cx.com/blog/releases/improved-reporting/
https://www.3cx.com/blog/releases/call-reporting-update-6/

 

[KacperGna]

Hi Nicholas,

Thank you for your response, I believe we need them to send around 5:30pm as we get a daily report about Queue performance as well. So in our use case we cannot change them.

So in theory if I change the time to 8am, I should get for example a report for: Monday the 24th from 8am to Monday the 3rd 8am?

Thanks

 

[NicholasP_3CX]

Test it out, but you will have to wait for any further updates for improvements to come.

 

[KacperGna]

This didn't work unfortunately - It's counting today as the day and skipping out on Monday. I will wait for the updates / releases to come before scheduling the reports.

Thanks

 

[JoshuaM]

Hello, i just stumbled upon this, because I need a weekly report of only tuesday, and also sent on tuesday.
So at tuesday midday it should send the report of all the calls from 00:00 until 12:00 of that tuesday.

As far as I understand this is currently not possible with the integrated reports or am I missing something?

 

[KyriacosS_3CX]

Hello, i just stumbled upon this, because I need a weekly report of only tuesday, and also sent on tuesday.
So at tuesday midday it should send the report of all the calls from 00:00 until 12:00 of that tuesday.

As far as I understand this is currently not possible with the integrated reports or am I missing something?

On a 16SC+ with data connectors you could easily create the exact report and scheduling you need. There may be more ways to get what you need.

 

[JoshuaM]

Unfortunatly this is in a 8 SC pro license. Anybody else got an idea?