reporting

  1. sanch6

    Out-of-office queue's calls report

    Hello, I haven't been able to find out if there's a builtin report for calls from a queue made outside of business hours. Is the only way to filter the entire call log, export it as a CSV file, and work from there? Thanks for your help

  2. Excel Reporting Template struggling to update

    Hi, I have recently downloaded the Excel reporting template but I am struggling to use it. https://www.3cx.com/blog/news/visual-call-reports-excel-google/ My excel skills aren't the best but I've managed to copy my data over successfully and hit refresh a few times but it seemingly won't...

  3. MySQL PowerBI Reporting

    Hi all, We have quite a few customers running v20 update 8. We want to provide many of them with PowerBI reporting, but we want the data to be offset in MySQL for technical reasons not relevant here. The PowerBI reports that have been provided so far relate to Microsoft SQL. Our question is...

  4. v20 Call Reports

    In v18, I can create a report showing the total number of missing calls in a week by selecting "ALL" the Call Queues we have and then "Only Unanswered" on the filter. In v20, it seems like I can only do a report on one CQ at a time. Am I missing something? Is there a way to select multiple CQs...
    • cpe90
    • Thread
    • call log call reports inbound calls only unanswered reporting v20
    • Replies: 4
    • Forum: SMB

  5. V20 - Reports

    Hi, We have recently migrated to V20 of the product and are wondering if there is a way to change the specific day of the week scheduled report day? Scenario: A call check is carried out on Monday PM, we need a report of last week Monday-Friday Queue performance, however the automated report...
  6. ArneDery

    Customisable wallboards

    The current wallboard feature in the webclient is quite limited in it's option, being you can select the queues you want to see and 2 custom text fields. It would be great if we could add some options to improve the qurrent wallboards possibilities. Options could which could be toggled: (NEW)...
    • ArneDery
    • Thread
    • panel queuemanager realtime reporting statistics wallboard webclient
    • Replies: 0
    • Forum: Web Client

  7. 3CX REPORTS INCOMPLETE

    Hi, I'm using 3CX 8SC PRO V20 onpremise. I'm just trying to find the old option from "External Numbers" on the new V20 . If I try to select the custom option, the system shows internal and external calls on the report. Thanks in advance.

  8. Call Report Recipients

    Hello All We have a Pro 16sc license recently upgraded to V20 and I am struggling to change the recipient address for the call reports. Is there a way I can send Scheduled call reports to specific people or only one person? Also when I schedule a report it does not even give me an option to say...

  9. Report for SMS Usage

    Hello, We have tied a few of our 3CX users to a DID and enabled SMS messaging so they can text one on one with customers, This works great but I need a report showing how much this is being used so we can adjust our SIP host plan accordingly. No need to buy 10k messages a month if we use less...

  10. Reporting on Calls that cant make the system

    We have a customer who I believe needs to increase their licencing. Currently 2 systems a master and a slave and both have 8 SC with 6 SIP Trunks. Is there a way to report on the number of calls that cannot connect inbound or outbound due to limits being reached? Am I also correct in thinking...

  11. Reports not sending when scheduled

    Good Morning Support, I am hoping you can help us figure out an issue with our reports not sending correctly. We originally had multiple reports setup, some would run daily, others at the beginning of the week, for the week previous. After upgrading to 18.0 U7 (build 312) our reports are not...

  12. Reports BILLFREQUENCY - Billing Increment Duration

    Hi, I would like to ask if there are other configuration need for BILLFREQUENCY to work, I already set the BILLROUNDUP to seconds (value 0) and BILLFREQUENCY to value 6. But based on the result BILLFREQUENCY does not make any changes. We need to configure the Billing incremental is every 6...

  13. Are there any plans to improve the reports page?

    Maybe I'm not finding the right page but can't find an answer. The reports page is just awful, it's missing so many modern options that would make it much less of a chore to use. No way to duplicate reports, Can't save a report for one-click running at a later date, for some reason they must...
  14. ronenba

    Reporting - Empty

    i setup report to be sent every first of every month includes all calls for extension when i get the report it is always empty what i am missing ? when i check in the call log i see call ( cannot search for a month) I setup for the last month / last 30 days / custom all of the report showed...

  15. Combine multiple reports/schedule reports

    Hi I have just ran an average wait time report, however when multiple queues are selected it combines the statistics, it would be great if you could select to either combine or separate these out so that you ended up with a graph for each queue but in one report. It also isn't possible on the...
  16. Dunblue

    Call reporting - Startup Pro

    Where is this function? I can't seem to find it.
    • Dunblue
    • Thread
    • call reporting reporting
    • Replies: 5
    • Forum: SMB

  17. Reports

    Hi, I have a SIP trunk with many numbers on it. Marketing would like a report of calls to a specific number. when I look in the call logs on 3CX it shows the To: is the queue that the call is going to. I am able to get the required report from the CDR logs at our provider, but I was hoping...
  18. ronenba

    Reporting

    Trying to create a new report per extension to see outgoing calls for example only outgoing calls for extension 150, would like to see how min this extension making for outgoing calls and to calculate the cost for this extension when going to report the options are: Call log and CDR when...
    • ronenba
    • Thread
    • cdr cdr - call data records cdr output report reportcall reporting reports activity distribution
    • Replies: 3
    • Forum: Phone System / PBX

  19. Graph incoming Calls outside office hours(time range graph)

    Dear sir madam . I wish everything is well . I run 3cx enterprise . Incoming calls are routed directly from sipTrunk to a callFlowApp which based on time routes calls on digitalRecepsionist1(8.30am-5.30pm) , digitalRecepsionist2 (5.31pm-10.59pm) or if time is 11.00pm to 8.30am it drops the call...

  20. Multicompany mode suggestions

    Just been looking at the Multi company mode now available as Alpha. It would be really useful if when you set a user as being able to manage their group you could restrict what they are able to manage. E.g adding users or changing sip trunks. Also if you could restrict the number of concurrent...
    • David.Eagle
    • Thread
    • mcm multicompanymode reporting
    • Replies: 0
    • Forum: Server
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