V20 Resend Welcome Email feature - Experience if they login using M365?

[nell]

Looking for the "Resend Welcome email" in V20 but gather this has been removed? (https://www.3cx.com/community/threads/resend-welcome-email.124044/)

I have tried the "reset Password" function but on the test user I performed this on no email was received. Have checked spam/junk etc. The test user we used is the "system owner" if that makes a difference.

All our users logon using their M365 details (inc "system owner") so wondering what impact this has, if any, for the password reset (i.e. web session log out, mobile phone app unregister etc.)?

Also, by removing the ability to "resend the welcome email" without a password reset, what is the expected process to remind user's of their details contained in the "welcome email"? (i.e. voicemail PIN, login URL etc..). This was very handy in previous versions for this process.

Thanks,

Nell

 

[Alphabetic]

No option to remind password.

If they've forgotten then its a reset password.

otherwise, set up 365 sync to log in with that.

no email being received is an issue with your email add, SMTP server or spam filtering.

 

[nell]

No option to remind password.

If they've forgotten then its a reset password.

otherwise, set up 365 sync to log in with that.

no email being received is an issue with your email add, SMTP server or spam filtering.

Wow fast. M365 sync had overridden initial SMTP and was using an incorrect account. Sorted and working. Thanks for the direction!