V20 Role Permissions

[Jake.VoIP]

We are slowly migrating our clients from V18 to V20. However, in this process, we lose the ability to customize user rights (now known as Roles). For example, in V18 we can allow a user to access reports / recordings without granting any other system permissions. In V20, we can assign the Manager role to access the reports / recordings, however, the Manager role gives the user the right to Create, Modify and Delete Users, IVRs, etc. Will we be able to limit Role permissions in the upcoming V20 updates?

 

[SBurkett]

@Jake.VoIP, both in documentation and in other forum responses (example: https://www.3cx.com/community/threads/v20-permissions.125874/post-596631), 3CX has reiterated that this is intentional and they do not have plans to bring back customized roles. Both partners and customers have complained about this since it was announced. Admittedly, I have not read any official blog posts over the past month or two. So, my understanding could be incorrect and outdated - but I doubt it.