V20 Softphone

[Curtis C]

So I have a question. I have 2 systems bridged together. Both running Version 20.0 Update 3 (Build 806 Release) and are on our private cloud servers. On the webclient I can see bridged extension's. On the windows softphone I can not see the bridged extension's. Shouldn't I be able to see the bridged extension on the softphone? Thanks in advance for any and all replies. Just a little more information I can see bridged extension's When I click the team button, However they are not visible on the Panel

 

[Alphabetic]

Hello

Yes, its possible to see bridged extensions via the 3CX App from the MS Store.

Ensure that you've correctly configured the presence both ways (Publish and who can view).

From the Team bit you can drop down from the top right to see bridged extensions.

 

[Curtis C]

Yes I can see them there(Team) but if I opened up the panel to drag and drop a phone call. Bridged extensions are not there

 

[Alphabetic]

This is not specific to v20. Youll have to right click > transfer and search

 

[Curtis C]

I'll be darned you are correct. I just checked a V18 client.It's been so long since I have dealt with a bridged system scenario that my brain automatically assumed I should be able to drag and drop calls to stations on the bridged side. That is why stations via SBC are more useful.
Thanks for your time