V20 U5 Final: Google Workspace, Teams Status Control & Vmail Transcription

[N_G]

Multi-tenant upgrades, advanced call routing scripts, and improved Admin features.​

3CX V20 Update 5 Final is here! With Google Workspace integration, enhanced Teams status control and voice mail transcription, this update takes communication and management to the next level. New multi-tenant capabilities, improved call routing scripts and...

Continue reading the Original Blog Post.

 

[Reece Cawthorn]

Hi Nick,

Thank you for providing this update!

In 'Update 4 Beta: 3CX AI Cost-Effective Transcription' (released November 19th 2024), it was noted that 3CX's Call Analytics would include the following in Update 5:

"Update 5 will push 3CX AI beyond basic transcription. Upcoming features include advanced call analysis capabilities such as:

Customer Sentiment: Accurate ratings of customer satisfaction.
Agent Effectiveness: Evaluations of operator empathy and performance.
Content Analysis: Breakdown of Q&A, suggested follow-ups, products or companies mentioned, discussion topics, keywords, and resolution insights.
Call Analysis: Classification of call type, intent, participants, and urgency ratings.
Suggested Follow-Ups: Actionable recommendations and next steps."

Based on my testing, the above was not made available in the Alpha/Beta versions of Update 5 (Only 3CX's transcription, no summaries or sentiment analysis).

Please can you confirm whether this has been released with 'U5 Final' or whether this is still on the Roadmap and the Open AI Whisper transcription should continue to be used?

I look forward to hearing from you!

All the best,

Reece

 

[UCMUserAZ]

Continue reading the Original Blog Post.

Thanks. Updated. No issues.

 

[Peter PBX]

Nice update with lots of useful stuff.

Is the plan with 3CX AI availability on 8SC just for trial purposes, with Enterprise license required in the long term?

Thanks!

 

[Ricardo.Monteiro]

Hi.
What specifically changed in the sbc alert?
We have a case that had several status changes in the sbc today but I received only 1 warning email.

 

[SteveITS]

Based on prior posts 3CX has said the "down" and "up" alerts will now both trigger after 1 minute. Previously down was 5 minutes.

 

[precmfg]

Just updated. Conspicuously still missing is support for Snom D812. I was given to understand that it would be coming with Update 5. Will someone please advise when/if we can expect official support for this model? It is holding up our deployment of 3CX. Thank you.

 

[N_G]

@Reece Cawthorn Thank you for the heads-up! We need more time for AI analytics... Right now we are very busy with update 6 which should address most issues in reporting. Update 5 partly went slower since we have been focusing on this. We need some more weeks for U6. Analytics will follow shortly after that. SO its not in update 5 or 6 for that matter.....

@Peter PBX - 3CX AI for voice mail is free in 3CX PRO 8SC and up, 3CX ENT will be needed for analytics on call recording.... Pricing has not been set yet

 

[Ricardo.Monteiro]

Based on prior posts 3CX has said the "down" and "up" alerts will now both trigger after 1 minute. Previously down was 5 minutes.

There are more alerts in the system than the alerts received in the email.

 

[ivank]

Emails are sent only when the downtime exceeds 1 minute, while events are recorded always. This is by design.

 

[royalvt]

Call recording transcription with google speech that was previously working in Pro now requires Enterprise?

 

[surenr]

kindly bring recording transcription to PRO License as AI is becoming mainstream across all solutions , give us the option to use google AI, OpenAI , Deepseek AI or 3cx AI

 

[accentlogic]

kindly bring recording transcription to PRO License as AI is becoming mainstream across all solutions , give us the option to use google AI, OpenAI , Deepseek AI or 3cx AI

@surenr It seems to me that AI, and even call recording transcription, is a premium feature above normal features provided by a business phone system. You have the option to use these features by upgrading from Pro to Enterprise, which is only a $75US step-up. Plus you will get access to the new reporting features when they are released.

 

[Brendan D]

Should all PBX's be seeing this update available? I have one hosted by 3CX instance still on Version 20.0 Update 4 (Build 487 Release) and saying "You're up to date. Last checked: Today, 11:22 AM", and "You're up to date. Last updated: 12/24/2024 2:05 PM",

 

[bitn2]

Should all PBX's be seeing this update available? I have one hosted by 3CX instance still on Version 20.0 Update 4 (Build 487 Release) and saying "You're up to date. Last checked: Today, 11:22 AM", and "You're up to date. Last updated: 12/24/2024 2:05 PM",

Windows or Linux?

 

[Brendan D]

Hosted by 3CX

 

[bitn2]

Hosted by 3CX

Than you should see the update, maybe wait for some more days and if it doesnt show up, give the support a call.

 

[Brendan D]

Opened a support case and they were able to get it resolved in a few min and a restart.

 

[spikey1970]

I have problems when trying to sync presence: whenever i enable either uptodate presence 3cx to teams or the other direction the user status for users changes to "away" if they do not touch any key for a couple of mins (i would say 5 mins). sometimes also, when locking the screen. We do not have the issue, if sync is disabled. any ideas on this?

 

[Evolute IT]

I have problems when trying to sync presence: whenever i enable either uptodate presence 3cx to teams or the other direction the user status for users changes to "away" if they do not touch any key for a couple of mins (i would say 5 mins). sometimes also, when locking the screen. We do not have the issue, if sync is disabled. any ideas on this?

That's only when Teams to 3CX sync is enabled, and that's because of Teams' auto-away feature. You need to disable it to avoid that.