V20 Update 2 BETA Improves Enterprise Features & AI

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Building on the Alpha, Update 2 BETA is further advancing in AI & Teams Integration.​

V20 Update 2 Alpha was packed with new features to enable users to make the most out of their 3CX. This BETA focuses on improving and further enhancing these features to make them ready for a production environment soon.

What was in ...​

Continue reading the Original Blog Post.​

 

[fxbastler]

What means:

• Queue calls - target busy agents

?

btw.: Why it's not possible set mobile number with less than 4 digits? Did I miss something?

 

[SweetAction]

What means:

• Queue calls - target busy agents

?

btw.: Why it's not possible set mobile number with less than 4 digits? Did I miss something?

Queue calls will ring agents who are already on a queue call.

 

[nikolascx]

What means:

• Queue calls - target busy agents

?

btw.: Why it's not possible set mobile number with less than 4 digits? Did I miss something?

Hello team
@fxbastler maybe you missed the other 3 numbers
I have never seen a mobile telco issue numbers less than 4 digits... 4 digit number plan for a mobile does not exist.

Queue calls - target busy agents -> This means that there is a toggle that allows you to either respect traditional queue behavior (if agent busy on call, do not poll until free) OR for those that want to squeeze the life out of the agent, they can do (if busy - Ignore and still poll)

Have a great day ahead

 

[fxbastler]

maybe you missed the other 3 numbers

No, not funny.

This function can be used not only to reach mobile devices but also all dialable numbers (not just numbers made up of numbers, think of speed dial) and also as a parallel call. This is used frequently and with pleasure. There is no equivalent.

I think you know exactly what can and has been done with this function and that this is one of the reasons why the number is arbitrarily set to at least 4 digits long. This is generally not a problem with a 3CX with 4-digit numbers, but it is with smaller systems.The alternative of assigning a SIP ID instead and using it there is unfortunately only possible with users as the target.

 

[JulienM]

Very good feature which has just appeared with this version, the possibility of being able to define different prompts for each holiday :

 

[nikolascx]

No, not funny.

This function can be used not only to reach mobile devices but also all dialable numbers (not just numbers made up of numbers, think of speed dial) and also as a parallel call. This is used frequently and with pleasure. There is no equivalent.

I think you know exactly what can and has been done with this function and that this is one of the reasons why the number is arbitrarily set to at least 4 digits long. This is generally not a problem with a 3CX with 4-digit numbers, but it is with smaller systems.The alternative of assigning a SIP ID instead and using it there is unfortunately only possible with users as the target.

Hello @fxbastler Forgive me for joking around.
But a mobile number is a mobile number. Have you seen a mobile number with 4 digits? If yes, show me and I will change it.
You need to use the equivalent - use external number.

 

[Rhys Haskell]

Hello @fxbastler Forgive me for joking around.
But a mobile number is a mobile number. Have you seen a mobile number with 4 digits? If yes, show me and I will change it.
You need to use the equivalent - use external number.
View attachment 42203

We have a use case for this. If a boss has a PA, and wants calls to ring the boss's phone and the PA at the same time. We put the Boss' mobile as the PA's ext number and enable 'Also Ring My Mobile' for it to ring both at the same time for both internal and external calls. This has been working for us for a number of customers for a very long time. Is there any other way you can suggest to replicate this functionality? Thanks.

 

[fxbastler]

Is there any other way you can suggest to replicate this functionality?

Not without Ring Group, that's the Problem

 

[nikolascx]

We have a use case for this. If a boss has a PA, and wants calls to ring the boss's phone and the PA at the same time. We put the Boss' mobile as the PA's ext number and enable 'Also Ring My Mobile' for it to ring both at the same time for both internal and external calls. This has been working for us for a number of customers for a very long time. Is there any other way you can suggest to replicate this functionality? Thanks.

Nice one - Now I understand your scenario better - Don't worry - We are implementing Chef Secretary Feature. This is the right way and not these legacy workarounds.
For now make a dummy extension, and make it route to the secretary as external number. Leave the mobile field for the mobile number.

 

[CentrexJ]

I upgraded our office/nfr pbx to the beta. The AI voice was super simple to setup and is amazing with accuracy. Thanks!

 

[PhoneMan123]

Upgraded and I'm not able to define a prompt for the Holidays:



But when I edit it there is no option to select a prompt:



Am I missing something or is this option set somewhere else?

 

[JulienM]

Upgraded and I'm not able to define a prompt for the Holidays:

View attachment 42212

But when I edit it there is no option to select a prompt:

View attachment 42213

Am I missing something or is this option set somewhere else?

Maybe a browser cache issue ? However, on my side the prompt does not seem to work despite it being correctly declared.
Anyone else experiencing the same problem ?

 

[PhoneMan123]

I was able to get the prompt back. This system was in Multi Tenant mode. I disabled that and rebooted and now I have the drop down back. I lost the option to reenable Multi Tenant mode but this is our NFR license so that may be why

Edit: The prompt also did not play for me. Calls just routed to the normal closed menu and played it's normal prompt

 

[Rhys Haskell]

Will recording transcription and sentiment analysis require an Enterprise licence or will it be available on a pro licence?

 

[ivank]

Will recording transcription and sentiment analysis require an Enterprise licence or will it be available on a pro licence?

A question for a million dollars

 

[CallingFromMars]

Very good feature which has just appeared with this version, the possibility of being able to define different prompts for each holiday :
View attachment 42198

Hello 3cx coders,
Please provide us buttons to record audio by deskphone (or callback to extension) everywhere we have the mic button like in this screenshot. Admins and especially users with higher rights, that use deskphones must be able to record their audio by phone. Its very impractical to give them headsets at their computers just for that.

 

[georgewillow]

OpenAI Whisper is great. Will there be a way to access the call sentiment and summary stored in the logs via API?

 

[nikolascx]

Hello 3cx coders,
Please provide us buttons to record audio by deskphone (or callback to extension) everywhere we have the mic button like in this screenshot. Admins and especially users with higher rights, that use deskphones must be able to record their audio by phone. Its very impractical to give them headsets at their computers just for that.

Hi @CallingFromMars Can you resend the screenshot?
I think most phones have a record button functionality that you can press to initiate the recording. If the phone has, we always make sure to provision and make use of it. Thanks for reporting.

 

[nikolascx]

Will recording transcription and sentiment analysis require an Enterprise licence or will it be available on a pro licence?

I believe there is no license difference for transcription. So both PRO and ENT have this feature