V20 Update 2 BETA Improves Enterprise Features & AI

[CentrexJ]

also works with a free OpenAI account?

Not sure. I followed the instructions provided. It wasn’t free but 1/2 the cost of Google.

 

[rayt]

Unfortunately the holiday prompts don't appear to work yet. I was able to upload a prompt, but when the holiday period starts, the calls simply go to the after hours destination. The HOL IVR no longer exists. Maybe this will be fixed in the next update...

OK, I've just noticed that on my NFR system that I have upgraded to v20/U2/Build 711, which is on hosted, the "Call Processing Script" option is now available under "advanced" in Admin Console.
I'm guessing that I can now use the script here: https://www.3cx.com/docs/holiday-script/
I haven't tried it yet but will give it a go a bit later today .

 

[EricDeLyon]

Hello
Why can't we set password for users like in V18 and we are obliged to sent an email ?

Why ?????

 

[EricDeLyon]

Hello

Can you UNCHECK the "Send email notification on missed call" checkbox ON by default please ?

BR

 

[EricDeLyon]

Hello

Can you improve the ability to see the DDI of a user in the "Team" screen, clic on the 3 dots. Just for information, no action needed on that.

BR

 

[EricDeLyon]

Hello
Why when I set an user to "System Administrator", he don't had acces to "Reports" ?
Then, I got a customer with 4 "System Administrator" and they can't acces to them for a change (they don't see them)
I know it's writen on the rights description but that not fair for a "System Administrator"
Can you change it please ?

 

[EricDeLyon]

Hello
Can you UNCHECK the 2FA chekbox by default please ?

 

[accentlogic]

Hello
Can you UNCHECK the 2FA chekbox by default please ?

A lot of these changes are to enhance security, which is a very good thing. I'd prefer this stay as a default, but it might make sense to allow setting a global default for new users.

In fact, I'd like to see global user default settings for several items, including BLF keys and voicemail notifications. Better and more reliable than the copy user feature that works great and should override defaults if used.

 

[EricDeLyon]

Ok for the 2FA for security purpose but the 2 other don't increase security and it's pain in ... for us and for customers to change this eatch time when we create a new user.
When I created a big 3CX configuration in V18, I used a template .CSV whitch I could put "off" the "Send email notification on missed call", why it disapered in V20 ?????
And for BLF, use a template . CSV will be 1000% more efficiency !!!

 

[accentlogic]

Ok for the 2FA for security purpose but the 2 other don't increase security and it's pain in ... for us and for customers to change this eatch time when we create a new user.
When I created a big 3CX configuration in V18, I used a template .CSV whitch I could put "off" the "Send email notification on missed call", why it disapered in V20 ?????
And for BLF, use a template . CSV will be 1000% more efficiency !!!

We definitely use a csv for new installs and avoid custom templates like the plague, so I ask 3CX to add common items to the interface - such as the 12/24 hour clock and screensaver options added years ago. The other two were not about security, but as you said were more about ongoing consistency when various admins add new users and don't remember all the things.

 

[EricDeLyon]

100% I agree with you

 

[CallingFromMars]

Hi @CallingFromMars Can you resend the screenshot?
I think most phones have a record button functionality that you can press to initiate the recording. If the phone has, we always make sure to provision and make use of it. Thanks for reporting.

@nikolascx
Sorry, we are talking past each other.We would like to have the ability to record announcements via a desk phone wherever it is possible to record announcements.This is possible under "Greetings." That's great.
Look:

However, it doesn't work in various other places.

This is suboptimal because if a user is using a desk phone, they typically do not have a microphone on their computer. For example, receptionists cannot record announcements under "override office hours," etc.


Holiday hours:


Qs:



There are surley other places, where we dont have this.

One strength of v20 is that many granular tasks can be delegated to responsible persons, users, etc. However, this only works to a limited extent when it comes to recording announcements.

 

[person]

I believe its already there? If not its very nearly there and will be together with the transcription.....

is there any update on this?

 

[tronic]

Hello
Why can't we set password for users like in V18 and we are obliged to sent an email ?

Why ?????

Part of Security procedures increases

 

[tronic]

Great job, finally, now we only need the ability to define a time range over a period of days and the ability to copy/duplicate holidays across all departments.

100 percent yes

 

[tronic]

Its possible that its not in the documentation I have to check and revert but for sure we want to do this.....

Also, further to the question about a recording file link. Is there any thought on having the option for the OpenAI transcription to export to CRM integrations??
This seems more logical to store the transcription, of the audio file. Though, i wonder on a legal level if this would still hold up in court without the original audio file.

 

[N_G]

It will be in update 3

 

[Evolute IT]

It will be in update 3

Neat. Recording link too? Or just AI stuff?