V20 Update - Not being able to use Call Pickup

[Joepritchard]

Hi Guys,
Just updated a customer of ours to V20, and the only issues that we are getting is that everyone is now unable to use the call pickup feature. They primarily use the feature on a custom speed dial, that dials *20*. This is no longer working, as they have reported that they now get the error, Call pickup failed displayed on the phone screen. They are using X7C-V2's.

I went through all the extensions and turned on call operations for all the users, and then also got them to log out and then I have tried reboots of the phones, and this has not worked.

Is there anything further that I can do, we are now on Ver 20.0.6.724 of 3CX.

Any suggestions would be amazing.

 

[Alphabetic]

What role do they have?

https://www.3cx.com/docs/manual/access-roles/

 

[Joepritchard]

I got this to work in the end messing around with a few settings.

For anyone who comes across this in the future, you need to assign departments to the ring groups and queues with the users in. For this to work with all the users regardless of groups, on the admin console go to System > Options and untick "Limit call pickup to calls received within the same department".