v20 upgrade and office hours not being respected

[ZenMasta]

I just performed an upgrade to v20 and calls keep ignoring office hours. I'm not sure what was configured for timezone before the upgrade, but I changed the timezone from Global Time Zone to -7 which is my time zone. but it's still not sending calls to the proper digital receptionist.
I went through all of my queues and ring groups and made sure they were in a department.

Finally I went into my digital receptionist. and saw this... Why would this be defaulted?
Seems like it was sorely overlooked in the upgrade/migration. Obviously I have no way of checking now, but I'm certain based on how our system worked before, that there was enough data for this to have been properly configured during the upgrade.

 

[Charles_3CX]

In v20, office hours are determined by the department hours assigned to the endpoints. You can find more details here: 3CX Office Hours Documentation.

 

[NicholasP_3CX]

In previous versions the System extensions themselves didnt have any type of destination routing. This is a new architecture of sorts, so the default was set to be to accept the calls, rather than have it dropped. Better to have a call going through than dropping it.