v20 Upgrade Button still greyed out | Can't run update

[randybell]

The upgrade will not run, I am getting the same message when I hover "system owner define in the system". I have a system owner with a unique email address defined.

Suggestions besides re-install / restore?

 

[TheodorosG_3CX]

If you get this message this means that there is no System Owner configured. Please check one more time and also ensure that all extensions are using unique email addresses.

 

[Nicholas Butler]

I have a system owner assigned.. but I cannot have unique email addresses for the users.. some are 1 person/multiple extension users with one email account.. is this going to be an issue? the upgrade is still grayed out.

 

[SweetAction]

I have a system owner assigned.. but I cannot have unique email addresses for the users.. some are 1 person/multiple extension users with one email account.. is this going to be an issue? the upgrade is still grayed out.

Use aliases on the mailbox on the other extensions

 

[Nicholas Butler]

does EVERY extention need an email address? i..e. can any be empty?

 

[SteveITS]

does EVERY extention need an email address? i..e. can any be empty?

I believe on v20 the web client is disabled for the user, without an email address. And in the user settings it's a required field in terms of saving changes.

365 has Plus Addressing which makes it easy to create unique email addresses on the fly.

 

[randybell]

I ended up deleted the extensions. modifying the system admin email address.

then re-created the extensions, then it would work.

Now I have a different issue, I can not modify ANY extension. Existing or newly created.
If i make a change to the extension, (E.g add a BLF in an extension), I get an invalid value error. And the red error refers to the "Main Department Membership". It doesn't make a difference what I make the group, I can not save an extension change. I tried creating new groups and adding the user to that and same issue.

 

[TheodorosG_3CX]

Is there the Default department?